A person record is stored in the database at which level?
A. Set
B. Site
C. System
D. Organization
Which statement is true about a labor record?
A. Labor records are used for tracking labor information.
B. Outside labor must reference a valid labor rate contract.
C. A labor record must reference a single craft/skill level combination.
D. The Overtime Refused is defined as the number of times this labor code refused overtime.
What are two possible options to create an escalation which only applies to all work orders of one organization? (Choose two.)
A. assign value to site attribute
B. assign value to condition attribute
C. assign value to organization attribute
D. assign the escalation to the proper security group
E. associate all sites within the organization to the escalation
When creating a Launch in Context entry, what also has to be created to make the entry available for user interface controls?
A. Security Group
B. Java Bean Class
C. Signature Option
D. Conditional User Interface
Where are roles used?
A. communication template, escalation, actions, e-mail listeners
B. communication template, escalation, service level agreement, workflow
C. communication template, notifications, service level agreement, workflow
D. communication template, notifications, service level agreement, e-mail listeners
A company has a requirement to create an inbound interface. During the design phase, the Integration developer was asked about the possibilities to integrate the product with an external system. What are three standard integration methods? (Choose three.)
A. Data Loader
B. Web Services
C. FlatFile Import
D. Interface Tables
E. Database Inserts
F. DB DUMP Import
Actions are used in which three processes? (Choose three.)
A. workflow
B. cron tasks
C. escalations
D. integration channels
E. service level agreements
F. communication templates
Which two statements are true about Interactions? (Choose two.)
A. Interactions can be created and configured in the Create Interaction application.
B. Interactions can be reviewed, modified, and deleted in the Interactions application.
C. Interactions can be created and configured in the Web Services Library application.
D. Interactions can be used to create and deploy Web services for inbound integrations.
E. Interactions can be created, configured, modified, and deleted in the Interactions application.
A customer has configured workflow process A to be auto-initiated after a new service request (SR) record is created. Which action automatically starts workflow process B as well as workflow process A after the new SR record is created?
A. Create an action to start workflow process B after a new SR record is created.
B. Create an escalation to start workflow process B after a new SR record is created.
C. From the Selection Action menu, choose the Set Process to Auto-initiate option for the workflow process B.
D. Configure the SR application to automatically start both workflow processes after a new SR record is created.
A company is about to implement an inbound Integration based on interface tables. When testing the integration, the developers noticed the data is not being properly imported to the database and they are able to identify errors in the log files. How is the root cause of the problem identified?
A. Review the xml code
B. Recreate the Interface Tables from the External System application
C. Verify the messages in the JMS queues and drop all error messages
D. Use the Message Reprocessing application to review, modify, and reprocess the inbound messages
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