A record must be defined at which level in order for it to be available for each user in any organization?
A. SITE
B. GLOBAL
C. SYSTEM
D. ORGANIZATION
Which two statements are true about the Workflow Administration application? (Choose two.)
A. It allows users to accept an assignment.
B. It allows users to stop a workflow process.
C. It allows users to start a workflow process.
D. It allows users to delete a workflow process.
E. It allows users to view or modify assignments.
Which type of action contains two or more action records?
A. Application
B. Action Group
C. Custom Class
D. Change Status
A company has a requirement to customize the Locations application and add a new button to open an external document repository. Once the document repository is a Web-based application, which standard process would achieve this requirement?
A. create an interaction
B. create a workflow process
C. create a custom Javaclass
D. create a Launch in Context
Which statement about using attachments is true for communication templates?
A. An option is to send a document folder as the attachment with the communication.
B. When the communication template is created with attachments, the attachments are compressed for storage in the database as a blob.
C. Communication templates can use substitution variables for the type of document to be sent so that an appropriate attachment is always selected.
D. When multiple documents are attached to a communication template, they are compressed for sending by the workflow at the time of submission.
Where must a value be entered in the Domain application in order for a domain value to be organization-specific?
A. In the Sitefield
B. In the Domainfield
C. In the Organization field
D. In the Organization options
Which record has one or more skill levels and premium pay codes?
A. Craft
B. Labor
C. Owner Group
D. Person Group
Which variables are automatically available when creating an automation script?
A. Implied
B. Implicit
C. Absolute
D. Expressed
A calendar record is defined at which level?
A. Site
B. Sets
C. System
D. Organization
Which step is involved in preparing a communication template for use?
A. use the query builder to write conditions
B. change the status of the template to Active
C. run the regular expression builder to insert substitution variables
D. assign a value for the recipient group in the Escalations application
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