Retreating from an actual or potential conflict or postponing the issue to be better prepared or to be resolved by others describes which of the five general techniques for managing conflict?
A. Smooth/accommodate
B. Withdraw/avoid
C. Compromise/reconcile
D. Force/direct
Which quality tool may prove useful in understanding and estimating the cost of quality in a process?
A. Checksheets
B. Histograms
C. Flowcharts
D. Control charts
The following is a network diagram for a project.
The total float for the project is how many days?
A. 5
B. 9
C. 12
D. 14
Through whom do project managers accomplish work?
A. Consultants and stakeholders
B. Stakeholders and functional managers
C. Project team members and consultants
D. Project team members and stakeholders
Power, urgency, and legitimacy are attributes of which stakeholder classification model?
A. Salience
B. Influence/impact
C. Power/interest
D. Power/influence
Processes in the Initiating Process Group may be completed at the organizational level and be outside of the project's:
A. Level of control.
B. Communication channels.
C. Scope.
D. Strategic alignment.
At the completion of a project, a report is prepared that details the outcome of the research conducted on a global trend during the project. Which item did this project create?
A. Result
B. Product
C. Service
D. Improvement
The purpose of the Project Communications Management Knowledge Area is to:
A. Monitor and control communications throughout the entire project life cycle.
B. Maintain an optimal flow of information among all project participants.
C. Develop an appropriate approach for project communications.
D. Ensure timely and appropriate collection of project information.
Which output is the approved version of the time-phased project budget?
A. Resource calendar
B. Scope baseline
C. Trend analysis
D. Cost baseline
The process of monitoring the status of the project and product scope as well as managing the changes to the scope baseline is known as:
A. Validate Scope.
B. Plan Scope Management.
C. Control Scope.
D. Define Scope.
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