Exam Details

  • Exam Code
    :9L0-412
  • Exam Name
    :OS X Support Essentials 10.8 Exam
  • Certification
    :ACSP
  • Vendor
    :Apple
  • Total Questions
    :86 Q&As
  • Last Updated
    :Apr 27, 2025

Apple ACSP 9L0-412 Questions & Answers

  • Question 11:

    Which statement best describes how Time Machine stores files from an OS X Mountain Lion computer, when backing up to a directlyconnected FireWire hard disk drive?

    A. Each file is saved to the external hard disk once. Files that do not change between backups are represented by hard links to save space.

    B. Each file is saved to the external hard disk once. Files that do not change between backups are represented by symbolic links to save space.

    C. Each file is saved to the external hard disk once. File changes are stored in a database on the external hard disk.

    D. Each file is rewritten to the external hard disk during each backup.

  • Question 12:

    Review the screenshot and answer the question below.

    You downloaded an app using Safari. When you try to open the app, you see the message shown above. What is a possible explanation?

    A. The sandbox into which the app was downloaded by the quarantine system has become corrupted.

    B. The certificate needed to decrypt this app cannot be found in the keychain.

    C. Gatekeeper has recognized that the app was altered after it was signed.

    D. The app was signed using a certificate from an unknown authority.

  • Question 13:

    You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

    A. Traceroute can determine if the web server is configured correctly.

    B. Traceroute can determine if the DNS server is configured correctly.

    C. Traceroute can determine if the server that the web service is running on has a firewall.

    D. Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.

  • Question 14:

    You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?

    A. There are no profiles installed on the Mac.

    B. Profiles have been disabled in the Security and Privacy pane of the Mac.

    C. The Mac is not enrolled with Profile Manager.

    D. You are not logged in as an administrator user.

  • Question 15:

    In OS X, which is a valid method to reset permissions and ACLs on a home folder to their default settings?

    A. Start the computer from the OS X Recovery partition, open Terminal from the Utilities menu, enter resetpassword at the prompt, select the system volume and the user account, and click Reset.

    B. Open Disk Utility from the Utilities folder on the startup volume, select the volume with the home folder, and click Repair Permissions.

    C. Select the user home folder in the Finder, choose Get Info, choose Reset Permissions from the action pop-up menu, and authenticate as the user.

    D. Start the computer from the OS X Recovery partition, select Password Reset from the OS X Utilities window, select the system volume and the user account, and click Reset.

  • Question 16:

    How do you reset the printing system in OS X Mountain Lion?

    A. Open the Print and Scan pane of System Preferences, and delete all of the printers in the Printers list.

    B. Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.

    C. Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.

    D. Open the Print and Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.

  • Question 17:

    Review the screenshot, and then answer the question below.

    You perform a default installation of OS X Mountain Lion, and create the initial admin account, and accounts for Chris and Pat, as shown above. The Chris account is a member of which group?

    A. chris

    B. workgroup

    C. wheel

    D. staff

  • Question 18:

    You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

    A. Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.

    B. User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.

    C. You must restart the Mac in order to permanently delete applications from the Trash.

    D. Apps purchased in the Mac App Store cannot be dragged to the Trash.

  • Question 19:

    In OS X, Disk Utility can create file archives in which format?

    A. zip

    B. dmg

    C. sitx

    D. gzip

  • Question 20:

    From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?

    A. In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.

    B. From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.

    C. In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.

    D. From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.

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