Peoplecert Peoplecert Certification 58 Questions & Answers

• Question 51:

  Which is an outcome of service design?

  A. User training and awareness for the service is maximized

  B. Services and operational quality are enhanced

  C. Standard Services are provided quickly and efficiently across the business

  D. Expectations setting of all stakeholders for the services improved

  Correct Answer: B

• Question 52:

  Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

  A. Service transition

  B. Service design

  C. Service operation

  D. Service configuration

  Correct Answer: B

• Question 53:

  What is the BEST description of the CSI register?

  A. It is a record of all authorized changes and their planned implementation dates

  B. It is a record of proposed improvement opportunities and the benefits that will be achieved

  C. It is a record of new services to be approved by a customer, including proposed implementation dates

  D. It is a record of completed improvements and the relevant customer satisfaction metric

  Correct Answer: B

• Question 54:

  What is used to control a process?

  A. Inputs

  B. Functions

  C. Objectives

  D. Stakeholders

  Correct Answer: C

• Question 55:

  Which describes an interface of incident management with service level management?

  A. Incident workarounds

  B. Creating a problem record

  C. Incident response times

  D. The status of faulty Cis

  Correct Answer: C

• Question 56:

  Which statement is CORRECT?

  A. A function is a set of responsibilities allocated to a service manager

  B. A process is a team or group of people and the tools they use to perform one or more activities

  C. A function is a set of specialized organizational capabilities

  D. A process is a structured set of activities designed to accomplish a specific objective

  Correct Answer: D

• Question 57:

  Which process monitors and improves the performance of the service transition stage of the service lifecycle?

  A. Transition planning and support

  B. Design co-ordination

  C. Change management

  D. Service transition management

  Correct Answer: A

• Question 58:

  How is a service delivered between departments of same organization classified?

  A. Internal Service

  B. External Service

  C. Mission Critical service

  D. Organizational service.

  Correct Answer: A

• Question 59:

  Which processes ensure the targets in the underpinning contracts are appropriate?

  A. Design coordination and service level management

  B. Supplier management and service level management

  C. Service level management and availability management

  D. Configuration management and service portfolio management

  Correct Answer: B

• Question 60:

  Which one of the following is a correct definition of a supplier category?

  A. Strategic-for suppliers of operational products or services

  B. Tactical-for relationships involving significant commercial activity and business interaction

  C. Operational-for suppliers providing low value and/or readily available products and services

  D. Commodity-for significant partnering relationships that involve senior managers

  Correct Answer: C