Peoplecert Peoplecert Certification 58 Questions & Answers

• Question 501:

  Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  A. A service option

  B. A service transition package (STP)

  C. A service design package (SDP)

  D. A service charter

  Correct Answer: C

• Question 502:

  Which process is responsible for dealing with complaints, comments, and general enquiries from users?

  A. Service level management

  B. Service portfolio management

  C. Request fulfilment

  D. Demand management

  Correct Answer: C

• Question 503:

  Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

  A. Suppliers, manufacturers and vendors

  B. Customers

  C. Internal departments

  D. The facilities management function

  Correct Answer: A

• Question 504:

  Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  A. The service level management

  B. The IT service continuity management

  C. The service catalogue management

  D. The supplier management

  Correct Answer: D

• Question 505:

  The consideration of value creation is a principle of which stage of the service lifecycle?

  A. Continual service improvement

  B. Service strategy

  C. Service design

  D. Service transition

  Correct Answer: B

• Question 506:

  Which of the following are reasons why ITIL is successful?

  1.

  ITIL is vendor neutral

  2.

  It does not prescribe actions

  3.

  ITIL represents best practice

  A. All of the above

  B. 1 and 3 only

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: A

• Question 507:

  Which one of the following includes four stages called Plan, Do, Check and Act?

  A. The Deming Cycle

  B. The continual service improvement approach

  C. The seven-step improvement process

  D. The service lifecycle

  Correct Answer: A

• Question 508:

  Availability management is directly responsible for the availability of which of the following?

  A. IT services and components

  B. IT services and business processes

  C. Components and business processes

  D. IT services, components and business processes

  Correct Answer: A

• Question 509:

  What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  A. Configuration baseline

  B. Project baseline

  C. Change baseline

  D. Asset baseline

  Correct Answer: A

• Question 510:

  Which of the following BEST describes the purpose of access management?

  A. To provide a channel for users to request and receive standard services

  B. Provides the rights for users to be able to use a service or group of services

  C. To prevent problems and resulting Incidents from happening

  D. To detect security events and make sense of them

  Correct Answer: B