Which statement BEST describes the purpose of release and deployment management?
A. To deliver the functionality required by the business while protecting the integrity of existing services
B. To ensure that each release package specified by service design consists of a set of related assets and service components
C. To ensure that all changes can be tracked, tested and verified if appropriate.
D. To record and manage deviations, risks and issues related to the new or changed service
Which statement about Business Cases is TRUE?
A. Business cases should focus on both the financial and non-financial impacts of the proposed project or service
B. Business cases should only focus on the financial impacts of the proposed project to secure support and funding
C. Business cases should only focus on the non-financial business impacts of the proposed project to secure proper high-level management support
D. Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
Which is the correct combination of items that makes up an IT service?
A. Customers, providers and documents
B. Information technology, people and processes
C. Information technology, networks and people
D. People, processes and customers
What processes represent the scope of financial management for IT services?
A. Budgeting, costing and charging
B. Budgeting, accounting and charging
C. Cost models and invoicing
D. Charging, accounting and billing
Which process analyzes services that are no longer viable and determines when they should be retired?
A. Change management
B. Service portfolio management
C. Service level management
D. Business relationship management
Which capacity management sub-process focuses on the management, control and prediction of the endto-end performance?
A. Business capacity management
B. Supplier capacity management
C. Service capacity management
D. Component capacity management
Which is NOT an example of a pattern of business activity (PBA)?
A. The seasonal variation in customer purchases from a supermarket
B. The peak period usage of counter services in a retail bank
C. The capacity usage of the network supporting service
D. The tendency for a government agency to submit its regulatory reports just before the deadline
Access management is responsible for executing the policies that are defined in which process?
A. Service portfolio management
B. Information security management
C. Change management
D. Problem management
Which term describes if a service is fit for use?
A. Serviceability
B. Utility
C. Warranty
D. Availability
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
A. Service operation
B. Service transition
C. Continual service improvement
D. Service strategy
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