Peoplecert Peoplecert Certification 58 Questions & Answers

• Question 171:

  IT Service Continuity strategy should be based on:

  (1)

  Design of the service technology

  (2)

  Business continuity strategy

  (3)

  Business Impact Analysis

  (4)

  Risk assessment

  A.

  1, 2 and 4 only

  B.

  1, 2 and 3 only

  C.

  2, 3 and 4 only

  D.

  1, 3 and 4 only

  Correct Answer: C

• Question 172:

  Which role is accountable for a specific service within an organization?

  A. The Service Level Manager

  B. The Business Relationship Manager

  C. The Service Owner

  D. The Service Continuity Manager

  Correct Answer: C

• Question 173:

  Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

  A. 1 and 2 only

  B. 1 and 3 only

  C. 2 and 3 only

  D. All of the above

  Correct Answer: D

• Question 174:

  Which of the following activities are helped by recording relationships between Configuration Items (Cis)?

  (1)

  Assessing the impact and cause of Incidents and Problems

  (2)

  Assessing the impact of proposed Changes

  (3)

  Planning and designing a Change to an existing service

  (4)

  Planning a technology refresh or software upgrade

  A.

  1 and 2 only

  B.

  All of the above

  C.

  1, 2 and 4 only

  D.

  1, 3 and 4 only

  Correct Answer: B

• Question 175:

  Which of the following is the BEST definition of a Risk?

  A. Something that won't happen

  B. Something that will happen

  C. Something that has happened

  D. Something that might happen

  Correct Answer: D

• Question 176:

  What are the publications that provide guidance specific to industry sectors and organization types known as?

  A. The Service Strategy and Service Transition books

  B. The ITIL Complementary Guidance

  C. The Service Support and Service Delivery books

  D. Pocket Guides

  Correct Answer: B

• Question 177:

  Which of the following are goals of Service Operation?

  (1)

  To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business

  (2)

  The successful release of services into the live environment

  A.

  1 only

  B.

  2 only

  C.

  Both of the above

  D. Neither of the above

  Correct Answer: A

• Question 178:

  Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

  A. Continual Service Improvement

  B. Service Transition

  C. Service Design

  D. Service Operation

  Correct Answer: D

• Question 179:

  Identity and Rights are two major concepts involved in which one of the following processes?

  A. Access Management

  B. Facilities Management

  C. Event Management

  D. Demand Management

  Correct Answer: A

• Question 180:

  There are four types of metrics that can be used to measure the capability and performance of processes.

  Which of the four metrics is missing from the list below?

  (1)

  Progress

  (2)

  Effectiveness

  (3)

  Efficiency

  (4)

  ?

  A.

  Cost

  B.

  Conformance

  C.

  Compliance

  D.

  Capacity

  Correct Answer: C