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Exit VCEDump EX0-102 Microsoft Operations Framework Foundation

Q22 Single choice

Which of the following is a key objective of the Service Level Management Service Management Function (SMF)?

A
formalizing Operational Level Agreements (OLAs)
B
providing primary liaison and customer service to the IT user community
C
providing the mechanism for setting clear expectations about the service being delivered
D
satisfying customers by ensuring that the Operations department meets the customers' demands

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