Free CRT-271 Web TestEngine Demo

Q22 Single choice

Northern Trail Outfitters uses Knowledge Articles toaddress customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

A
Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.
B
Create a customer survey using custom Lightning components and add it to the homepage.
C
Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
D
Enable the article voting property on the Article Content component in the article detail page in the Community Builder.

CRT-271 Web TestEngine demo