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Q13 Multiple choice

Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.

Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

Select all that apply.

A
Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data
B
Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation
C
Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data
D
Implement a Callout Orchestration item to execute a request on the fulfillment system for activation

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