CIS-CSM Web TestEngine demo

Select all that apply.

• A

  It defaults the responsibility for access management to the customer service agent.

• B

  It increases security by automatically providing access to case information based on account hierarchy

• C

  It increases automation by automatically granting access to cases based on access to sold product

• D

  It improves the customer experience by enabling related parties to track and collaborate on cases.

• E

  It defaults the responsibility for access management to the customer.