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Q11 Single choice

A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process.

How can the BA use the manual?

A
Ignore the manual's information when creating the BPM since it is about a different situation
B
Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
C
Create a new version of the manual based on the original
D
Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process

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