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Q9 Multiple choice

Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.

Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner? Choose 3 answers

Select all that apply.

A
Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
B
Migrate archived data to Heroku and active and semi-active data to Salesforce.
C
Migrate all complaint records m the Case object to provide a 360-degree customer view.
D
Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
E
Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.

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