Q5
Single choice
A noted communication researcher has found that 7 percent of our feelings and attitudes are communicated with words, 38 percent through tone of voice, and 55 percent with nonverbal expressions.
These facts tell us that the communications channels over which we have the most control - and understand the best - have the least amount of impact, and that the channels over which we have the least control - and understand the least - have the most impact.
How much of our communication with other people is with words?