Free 500-443 Web TestEngine Demo

Q1 Single choice

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller.

What is the first thing that should be verified as part of troubleshooting in this scenario?

A
Validate user.microapp.isPostCallSurvey variable being set to y in the Main Routing Script.
B
Check if the caller DN settings on SPOG has PCS enabled.
C
Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
D
Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

500-443 Web TestEngine demo