Free 220-1002 Web TestEngine Demo

Q8 Single choice

An IT manager receives an email from an upset. The customer has been reporting an issue with a computer virus for a weeks. The customer has already put in a support ticket for the issue and left phone messages with IT support requesting an update on when the issue might be fixed, but the customer's call s has not been returned. The IT manager knows the IT staff is very busy and not purchased ignore the customer.

Which of the should the do to address customer's complaint?

A
Contact the customer and explain the IT staff a busy. and the customer will have to wait for service.
B
Contact the customer and attempt to get more details on the issue, and then assign a technician to follow up with the customer.
C
Contact the customer and attempt to fix the issue without assigning it to a technician.
D
Contact the customer and recommend that the customer call the IT support desk to troubleshoot the issue.

220-1002 Web TestEngine demo