1Z0-1064 Web TestEngine demo

Select all that apply.

• A

  Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

• B

  In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

• C

  Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

• D

  Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-
  Translate to make it available to users from other regions with different languages without effort.

• E

  Easy to Search: Knowledge Articles content and Service Request contextcan be used together to

  recommend the best Knowledge Articles to an agent.