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Q8 Multiple choice

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?

Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday ?Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric= 360
First Response Warning Threshold

Select all that apply.

A
Resolution is due on Saturday, 2 PM EST.
B
If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C
First Response is due on Friday, 12 noon EST.
D
If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

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