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Q7 Single choice

An airline customer service department needs to notify passengers when a flight is delayed.

Which of the following is an example of a SMART goal mission statement for the customer service department?

A
Alert passengers via text message about special offers on future flights
B
Notify passengers via text message within 15 minutes of flight delays
C
Alert the baggage handling department to move bags to temporary storage
D
Notify airport management to update departure boards hourly

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