You're an Org Owner on your organizations slack enterprise grid instance an employee recently quit and there's a concern that the employee exported sensitive information prior to leaving. the security team know what this former employee may have accessed What should you do?
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A
Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.
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B
Use the member analytics dashboard to confirm the former employee's account activity.
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C
Export the former employee's access logs from the admin dashboard.
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D
Access your security information and event management (SIEM) fool to view actions logged by the former employee.
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Question 2
Multiple choice
Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking question's. Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)
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A
Limit the posting permissions to Org Admins, plus specific people.
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B
Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
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C
Encourage employees to direct message the HR team with QUESTION NO:s and confidential information.
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D
Archive the channel and create a new channel to eliminate the noise.
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You are Workspace Admin of a small but fast-growing organization on Slack's free plan. You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs. Which Slack feature and plan will suite this need?
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A
Google workspace single sign-on (SSO) and user groups on the Slack pro plan
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B
Mandatory two-factor authentication (2FA) on the Slack free plan.
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C
Mandatory SAML single sign-on (SSO) and identity provider (Idp) groups on Slack Enterprise Grid
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D
SAML single sign-on (SSO) and identity provider (idP) groups on the Slack Business+ plan
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Your organization's Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution. As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings?
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A
Enable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.
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B
Encourage service agents to use Huddles when troubleshooting high-priority customer tickets
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C
Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
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D
Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
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You're a Workspace Admin for your organization's Slack instance. A new member in your workspace posts a question about a specific project in a #general channel and tags all project members. What should you ask the member to do?
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A
Start a group direct message (DM) with project team members who may know the answer to the member's question.
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B
Start a direct message (DM the project team members individually to see if they know the answer.
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C
Delete the message, and direct the member to the whelp channel.
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D
Post the question in a channel related to the project.
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Your organization needs to retain messages for a minimum of 5 years for compliance purposes. Which setting should you configure?
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A
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B
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C
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D
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Correct answerA
ExplanationRetention Policies in Slack allow organizations to set how long messages are kept before being deleted.
Question 7
Multiple choice
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training. Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)
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A
Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
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B
Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
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C
Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
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D
Survey the Sales team to understand what currently makes their job difficult and determine which apps/ integrations and workflows to prioritize.
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As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months. You'll manage this external collaboration using guests or Slack Connect. What is the best method for managing this collaboration?
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A
Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.
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B
Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
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C
Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.
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D
Provide the communications agency with guest accounts so that you can block file uploads downloads for this work.
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You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but to get no results. What is the reason you can't find the external contact on Slack Connect?
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A
The external organization will not be discoverable as you don't have a Slack Connect channel them yet.
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B
The external organization is using a free version of Slack.
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C
The external organization has turned off Slack Connect.
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D
The external organization has turned off Slack Connect Discoverability.
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Question 10
Single choice
You're a Support Agent on the admin team for your organizations Slack Enterprise Grid workspace. You receive a service request from one of your employees to add 15 new members from a single external company to slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration. How should you respond to the service request?
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A
Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
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B
Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
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C
Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAME single sign-on (SS0).
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D
Advise the employee to set up a separate Slack workspace that is jointly owed by both organizations.
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Question 11
Single choice
You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org. You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected. What should you consider first when deciding if you need a new workspace?
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A
The number of multi-workspace channels you think the new business unit will need when collaborating across the org.
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B
The new business unit's preference to communicate in direct messages (DMS) and private channels to preserve confidentiality.
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C
The data retention needs of the new business unit for files and messages.
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D
The new business unit's app approval requirements.
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Question 12
Single choice
You're an Org Admin responsible for managing your organization's three workspaces, which are grouped by business vertical. Your organization wants to increase Slack usage to include additional users from other departments, and you anticipate this will result in requests for additional workspaces to house vertical-specific channels. You want to ensure there's a clear policy in place for end users to follow when requesting new workspaces. Given these business requirements, what is the best way to manage requests to create new workspaces?
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A
Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
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B
Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
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C
Do not allow end users to request new workspaces; instead, encourage them to create more channels.
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D
Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
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Question 13
Single choice
Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces, but are allowed to join other workspaces if they want to. What is the main benefit of this Grid design?
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A
Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.
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B
Members experience less context switching when they are given the chance to access several workspaces.
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C
There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.
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D
Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org-wide policy and process decisions.
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Question 14
Single choice
You're a Workspace Owner on the Slack Business* plan. Your company receives a report indicating the leak of trade secrets and needs to conduct an urgent investigation by reviewing Slack content in your public channels. What is the best way to quickly handle this request?
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A
Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).
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B
Contact Slack, and request access to export the required public channel data.
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C
Use the import/Export Data tool under workspace settings to export the required public channel data.
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D
Use the Discovery APIS to export the required public channel data.
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Question 15
Single choice
A finance team wants to nominate a team member to be a Slack Workspace Admin. Which team member's prior experience would make them the optimal candidate for this role? (Select the best answer)
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A
The candidate encourages Slack etiquette in channels and frequently answers slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
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B
The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.
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C
The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company
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D
The candidate relies on Slack in their day to day role and frequently asks the IT team questions about Slack features.
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Question 16
Single choice
Your organization is in the process of determining its Slack Enterprise Grid design. The latest draft proposal is a multi-workspace design that includes: focused workspaces for each of the organization's major business functions a Global (welcome workspace) and Social workspace where all organization members will be added. The organization also has a number of ongoing partner projects. There are plans to add workspaces for each major partner to ensure streamlined and secure external collaboration. The organization also has a number of ongoing partner projects. There are plans to add workspaces for each major partner to ensure streamlined and secure extern. collaboration. The admin team has also been well-trained and staffed to support all org and workspace-level admin roles. You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch. What is the most relevant issue to communicate to the team about the challenges of the current proposal?
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A
It has high risk of notification and message noice compared to a single workspace design.
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B
It presents issues from a Slack Connect security perspective.
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C
It presents challenges from both admin control and user management perspectives.
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D
It create challenges related to context switch and scalability in your Enterprise Grid.
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Question 17
Single choice
A bank must archive all communications for several years due to a new government regulation. Your compliance department wants to understand how best to meet these requirements for Slack Which feature should you leverage to meet these regulatory requirements?
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A
Data Loss Prevention (OLP)
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B
Mobile Device Management (MDM)
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C
Enterprise Key Management (EKM)
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D
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Question 18
Single choice
You're the Grid Owner for your sales company's Slack Enterprise Grid instance. Currently, departments are spread across multiple workspaces and collaborate with their customers through Slack Connect. Your company is growing quickly, and you want have more control with external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users. What is the easiest and most efficient way to go about adding users to the new workspace?
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A
Make the workspace a default workspace for all current and future users.
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B
Use an org-wide default channel to introduce the new workspace and it's purpose. Ask all users who are currently using Slack Connect to join the workspace.
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C
Use the workspace's admin dashboard to add all users within your organization.
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D
Sync all current and future users to the workspace using identity provider (IdP) groups.
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Question 19
Single choice
You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin. What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?
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A
Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
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B
Deactivate the Workspace Admin's account in the Id, and automatically sync deactivated members from your organization's Id.
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C
Manually delete the departing Workspace Admin from your organization's IP.
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D
Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.
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Question 20
Single choice
GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies. GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans. The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace. What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?
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A
Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.
-
B
Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.
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C
Have the Admins individually send out Single-Channel Guest invitations.
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D
Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.
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Question 21
Single choice
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization. What information should the Workspace Admin provide to help Mayim?
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A
The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
-
B
The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
-
C
Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
-
D
The number of messages posted in the #help-hr triage channel over the past 30 days
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Correct answerA
ExplanationReferences: https://slack.com/intl/en-pk/help/articles/360057638533-Understand-the-data-in-your-Slack-analytics-dashboard
Question 22
Multiple choice
What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack? (Select the TWO best answers.)
-
A
It gives organizations more control over their security policies, including password format requirements.
-
B
It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.
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C
It is a standard security feature that is available on all of Slack's paid plans.
-
D
It allows employees to use the same login credentials they already use for other applications.
-
E
It allows your organization to control the encryption keys to your users' data within Slack.
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Question 23
Multiple choice
As the Org Admin of a large corporation you've recently received an influx of requests from external people your org is connected with via Slack Connect to obtain information you need to resolve these requests, you navigate to the External People Management dashboard. Which TWO actions can you take within this dashboard7 Choose 2 answers
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A
Remove external members from slack Connect channels when they were invited with "Can only post" permissions
-
B
Remove external members from Slack Connect channels when they were invited with 'Can post & invite'' permissions
-
C
view all Slack Connect invitations
-
D
Approve or deny Slack Connect requests
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E
view all external people connected to your org and the slack connect channels they belong to
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Question 24
Single choice
You're an Org Owner for your organizations Slack Enterprise Grid instance. Your organization has a number of Slack Connect channels used to communicate with your network of vendors. You're concerned that non-approved vendors will attempt to communicate with members of your organization without the proper vetting by your procurement team. Which setting should you enable to prevent this from happening?
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A
Set up the custom messaging in Guidelines for using Slack Connect with the policy for communicating with approved vendors only.
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B
Adjust the slack connect for direct messages settings so that only org Admins and Org Owners can send and accept direct messages (DMs) from outside organizations.
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C
Restrict Slack Connect to a specific workspace so that only users who have access to that workspace can also access your Slack Connect channels.
-
D
Disable the Use Slack Connect with free teams option so that only paid workspaces can access your slack Connect channels.
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Question 25
Single choice
Paul leads an accounting team and is implementing a new expense reporting system. He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion. Which of the following would help him achieve his goal?
-
A
Create a new public workspace called "Expenses" with access granted to all employees.
-
B
Create a private channel called #expense-system-updates with all employees added.
-
C
Create a new invite-only workspace called "Expenses."
-
D
Create a public announce-only channel for the expense system.
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Question 26
Single choice
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization. The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness. Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co-workers through the transition. He has a few people in mind who he would nominate as Champions. Which options appropriately describe Champions? (Choose all that apply.)
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A
They are Slack Administrators, so they have the correct permissions to help the company manage change.
-
B
They actively communicate and promote transparency to reinforce the purpose and value of the tool.
-
C
They model best practices, and they can rally the team toward common goals.
-
D
They identify and implement key use cases for the tool and modify them over time to improve the team's workflows.
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Question 27
Single choice
Jose works at Globex and is a Slack administrator and Champion. He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials. Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?
-
A
Ask the question, and if they are still unable to find the answer, post their own question in a public #help channel, where Jose and his team will respond in thread.
-
B
Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.
-
C
Post their question on their behalf in a public #help channel and respond in thread.
-
D
Respond to each employee via direct message with the answer to their question.
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Question 28
Single choice
The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations. info API methods to get the required data about the channels. As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs. Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
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A
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B
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C
conversations.connect:read
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D
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Question 29
Single choice
You previously built a workflow using Workflow Builder that shares onboarding information with new project team members when they join the project channel. Recently, the project took a major pivot and the scope, timeline and team are all going through many changes. Much of the information In your onboarding workflow is now out-of-date. How do you ensure new team members receive the right information?
-
A
Unpublish your workflow, modify the workflow steps and republish your workflow.
-
B
Download the workflow file, edit the JSON file and import the updated workflow file.
-
C
add a new step to your workflow' calling out what has changed since the previous iteration.
-
D
Delete your workflow and create a new workflow with the updated project information.
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Question 30
Single choice
You're an Org Owner at a 10,000-person company that uses Slack across the organization. In a recent feedback survey, employees have expressed the following frustrations: 1. There are too many discreet silos between teams. 2. The organization is not very transparent. 3. It is difficult to locate important information. In developing a plan to address these concerns, IT leadership asks you to provide metrics that can be tracked over the course of the next year to help measure progress towards increasing transparency. What type of data would you recommend the team track?
-
A
Number of weekly active members (i.e., active in the last 7 days)
-
B
Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
-
C
Number of multi-workspace channels across the organization
-
D
Percentage of message engagement in org-wide announcements channels in the last six months
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Question 31
Single choice
At which point in the process should you claim your relevant domains for your Enterprise Grid organization?
-
A
Any time. Workspaces created prior to domain claiming will be shut down automatically.
-
B
Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.
-
C
As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.
-
D
Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.
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Question 32
Single choice
Your company is on the Slack Enterprise Grid plan. The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests. What should the marketing team do to request access for these consultants?
-
A
invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.
-
B
Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
-
C
@mention their Workspace Admin in the appropriate #proj channel to request guest
-
D
Direct message (DM) an Org Owner requesting that their consultants be added as guests.
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Question 33
Single choice
You've been working amongst a small group of experienced Slack admins. Your company is beginning to grow exponentially, and the following responsibilities are beginning to overwhelm your small admin team: 1. Managing how channels are administered. 2. Creating and managing legal holds. 3. Managing users. Your team decides to assign a few system roles to support the admin team. Which role will be responsible for assigning admin responsibilities?
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A
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B
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C
-
D
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Question 34
Single choice
Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees as well as other employees potentially visiting LA from out of town to discuss events, meetups and possible volunteer opportunities. What is the best way to facilitate this conversation?
-
A
Create a group direct message (OM) with the 10 employees in the LA region.
-
B
Create a Stack Connect channel with the 10 people aligned to the LA region.
-
C
Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
-
D
Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA Region
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