Free SALES-CLOUD-CONSULTANT Exam Dumps Preview

Which two solutions should a consultant recommend while designing a plan to decrease a company's cost per call? Choose 2 answers

Sales Manager at Cloud Kicks need to show reports and dashboards with opportunity forecast by Product family with team quotas. Which solution should a Consultant recommend?

Select the ones you like.

As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.

Which factor should a Consultant consider as part of the migration strategy?

Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories.

Which two recommendations should the consultant make? Choose 2 answers

Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.

Which three configurations must be made? Choose 3 answers

The sales managers at Universal Containers (UC) believe that many of the sales reps' deals that are being lost to competitors are getting less attention than deals that are won.

What should a consultant build so management can assess whether its belief is correct and monitor it going forward?

Universal containers has 1 price book with US dollars & Canadian dollars currency amounts for all products. Salesperson, when adding products to opportunity, only see CAD.

What's wrong?

Competitor is beating us out of deals.

Where to track competitor product info?

What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

Universal Containers wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. Linkedln or Twitter) to add the information currently gathered for accounts, contacts and leads.

Which solution should a consultant recommend to meet this requirement?

The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.

What should a consultant recommend to allow them to do so?

Which of the following statements are true about managers and forecasts? (Select all that apply)

Universal Containers requires that each of its products is sold with 12 months of product maintenance.
This is enter... a separate opportunity product line item on the opportunity. Once an opportunity is closed/ won and the order has been shipped to the customer, the service manager manually records the maintenance line item in the assets object and sends an alert 90 days prior to the expiration date.

What should a consultant recommend to streamline this process?

`Cloud Kicks (CK) needs to comply with GDPR requirements. Personal information is limited to only users
who need access to a company's:

Account. CK has a private Account model.

How should the consultant provide specific Account access to the renewals and sales operations teams?

A manager would like information on the knowledge base searches conducted by customers and call center agents.

Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers

The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the Forecast tab.

Universal Containers is changing their case management system to Salesforce. All Active accounts, contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for go-live.

Which approach should the Consultant use for data migration?

UC wants to prevent sales user to modify certain opportunity fields when the sales stage has reached Negotiation/Review. However sales directors must able to edit these fields in case last minute updates are required.

Which solution should a consultant recommended?

Cloud Kicks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully been converted in the past.

How can Cloud Kicks support this requirement?

How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

Match the following loading option to the description of when to use it. "Manual Entry"

Which pair of reports is best associated with the business driver "Improve Sales Rep productivity"?

How can a sales organization address the "lag time" challenge?

A custom lead qualification process was implemented at Universal Containers over a year ago. The process has been underutilized by sales reps. A consultant suggested that the reason why adoption of the process by sales reps is poor is due to a lack of executive sponsorship.

Why is executive sponsor involvement so important for success?

The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when the Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance.

Which two strategies can the consultant use to design the solution?

During the last requirements meeting. Cloud Kicks team members said they will be taking the next week off to attend a conference.

What should a consultant do in response to this news?

Universal Containers wants to automatically add sales representative emails and events from Gmail to the activity timeline of related records.

What should the consultant recommend to meet the requirement?

You can track only Assets sold by your company.

The sales department at Universal Containers uses approval processes to streamline the approval of high-value opportunities. These approvals are becoming delayed in the approval process because managers forget to approve the requests from their home-page.

What can a consultant recommend to improve the approval process? Choose 2 answers

Cloud Kiks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully has been converted in the past.

How Cloud Kicks support this requirement?

Most common integrations in a marketing organization take place when...

Sales reps shouldn't be able to edit certain opportunity fields after closed/won stage (fields reserved for sales ops).

Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data completeness.

Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemediated exchange rates by using advanced currency management.

How is the converted currency amount on Opportunities calculated?

Cloud Kicks has hired a consultant to help with its initial Salesforce implementation.

Which three steps should the consultant take to help Cloud Kicks get Salesforce up and running? Choose 3 answers

Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start

tracking the reasons why opportunities are being lost.

What is the most efficient way for a consultant to meet this requirement?

What is a key capability of Data Loader?

Sales representatives at Universal Software need to collaborate with customers on sales deals to gather requirements, analyse solutions, and deliver proposals. Universal Software wants to ensure that customers are fully engaged throughout each stage in the sales process.

What solution should a consultant recommend to facilitate collaboration with customers? Choose 2 answers

When editing a quote, you can edit which of the following? (Select all that apply)

Forecast Categories: (Select all that apply)

Which of the following descriptions best describe Content?

Which role is interested in the report "Sales Activity by Client Last Week" ? (Select all that apply)

What is a consideration when enabling Multiple Currencies?

The Asia Pacific and Japanese sales teamsfrom Cloud Kicks have requested separate report folders for each region. The VP of sales needs access to both report folders in one place to find reports for all the regions and wants to retain visibility of the reports in each folder.

What should the consultant recommend meeting the requirement?

Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.

Which solution should the consultant recommend?

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.

Which two steps should be completed to meet this request? Choose 2 answers

A Consultant has created a custom formula field on Opportunity that multiplies the Opportunity Amount by the Account's Discount field.

Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?

Universal Containers' (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them.

What should a consultant recommend that use to solve this issue?

Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasting to all sales users.

Which two statements should a consultant consider when enabling forecasting? Choose 2 answers

Which of the following is a typical challenge for a sales organization? (Select all that apply)

What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

Universal Containers (UC) and Global Shipping (GS) are affiliates of ABC Corporation. Both affiliates use separate Instances of Salesforce and work independently but sell to some of the same customers. They would like to collaborate on the common customers but keep the data for other customers separate.

What approach should a consultant recommend for implementing Salesforce to meet these requirements?

Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stage reports often lack key information that sales managers expect at each stage because sales reps have yet to enter the data.

What should the consultant recommend so opportunity stage reports always contain the data managers expect?

Universal Containers is using Collaborative Forecasts and wants to show sales reps their individual numbers for opportunities they are predicted to win based on amounts for all forecast categories over the next quarter.

What should a consultant recommend to meet this requirement?

Force.com allows you to bring your custom interface to any support device.

Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.

Which modification to the current lead qualification process should a consultant recommend?

Assuming a private sharing model for opportunities, what would you recommend to make it easier to work with sales operations and marketing when trying to close a deal at UP?

Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforce implementation.
CK has Roll-up Summary fields on the Account and Opportunity.

What should CK consider when enabling Advanced Currency Management in its Salesforce org?

Which pair of reports is best associated with the business driver "Build a strong pipeline"?

Universal containers sales team would like to track product shipments for each of its customers. The shipment tracking information is currently available in a back end system, which the company plans to integrate with Salesforce.

Which objects are relevant for this integration?

Universal Containers wants to automatically add emails and events that sales reps send and receive from Gmail to the activity timeline of related records.

What should the consultant recommend to meet the requirement?

Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.

What should the Consultant recommend to gather information on Knowledge article usefulness?

Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system.

Which stage of the project lifecycle does this fall under?

Universal Containers does not have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, there has been an increased volume of leads. However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate.

What should a consultant recommend to improve partner satisfaction with the leads being shared?

Which of the following is good Chatter Etiquette? (Select all that apply)

During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption.

How should the consultant avoid this issue in the future?

What Sales Cloud feature would allow UP to track which campaigns are related to a specific program initiative?

Match this tip with its design consideration. "Show each job function relevant information"

Universal containers would like to capture business sector information on a lead and display the information on the account and contact once the lead has been converted.

How can these requirements be met?

Which of the following stage should be matched with the Forecast Category "Closed"?

Which two solutions should a consultant recommend if a sales process requires opportunities to have associated product line items before moving the opportunity to the negotiation stage? Choose 2 answers.

Cloud Kicks (CK) frequently works with contractors for marketing focus groups.

These contractors change companies often, and CK wants to retain its company history through Accounts.

What should the consultant recommend?

Universal Containers marketing department runs many concurrent campaigns. It has specified that the influence timeframe for a campaign is 60 days.

When a contact is associated to an opportunity in a contact role, what is the impact on the campaign influence for opportunities?

Currently at Cloud Kicks, the Lead Source field is used to track what event a lead originated from. The Marketing Director requested a report that shows every event a lead has attended.

Which standard Salesforce functionality can a Consultant recommend?

NTO wants the ability to share documents related to an opportunity, such as contracts and proposals with the field sales team. NTO currently has a private sharing model.

How should the documents be shared efficiently and securely?

What should you do before you enable communities for your organization? Choose 3 answers

Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stages often lack key information that sales managers at each stage because sales reps have yet to enter the data.

What should the consultant recommend so opportunity stage reports always contain the data managers expect?

Planning an implementation ?
what should be included in end user support plan ?choose 2 answers:

Which of the following are the main challenges that affect Sales Rep productivity? (Select all that apply)

Universal Containers would like to associate some contacts with more than one Account (e.g., a contact is an employee of one account and on the boards of several other Accounts).

What solution should a consultant recommend to meet this requirement?

Universal Containers wants to set up Einstein Activity Capture for Microsoft to allow automatic syncing of sales reps" Person Accounts with Microsoft contacts and vice versa.

Which consideration should the consultant be aware of?

The VP of Service at Universal Containers is looking for ways to reduce contact centers costs.

Which two metrics should the Consultant recommend? Choose 2 answers

The Cloud Kicks admin is planning to deploy new functionality as part of its quarterly update process. The consultant has recommended completing the update outside of business hours to avoid impacting users.

Where should the consultant direct the admin to check for scheduled system maintenance?

What is the capability of Data.com Clean? (3 answers)

UC is deploying Salesforce for lead and opportunity Management. Several area of the application need to be customized using Apex & Visualforce in order to meet business requirements.

Which steps can be taken to execute an effective test plan that will ensure high quality components? (2 answers)

The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and is having issue with keeping Account data updated.

What should the Consultant recommend to maintain up-to-date Account information?

Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories.

Which attribute of Sales Territories should the consultant consider when developing the new territory model?

Your company sells service contracts where the customer pays once a year for a monthly service package.

What type of schedule should you set up?

Sometimes, sales reps need to create contacts without accounts based on business processes.

What should the consultant take into consideration about these contacts?

The sales department at Cloud Kicks is growing quickly. New sales executives should prioritize interacting with existing contacts who are decision makers and influencers to further the business relationship.

Which solution should the consultant recommend?

Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.

Which solution should a Consultant recommend to meet this requirement?

Universal Containers is migrating data from a legacy system into Salesforce. The company needs to migrate lead, contact, and opportunity data from its legacy system and must be able to report on historical lead conversion for both legacy and newly created data.

What is the recommended order for data migration?

Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection.

Which mobile solution is appropriate for the Universal Containers' sales team?

Universal Containers uses contracts in Salesforce to record fixed pricing structures from closed won opportunities. The contracts expire throughout the year. To ensure the company is not missing Potential renewal revenue, sales management wants to implement the following Process, 30 days before a contract is due to expire, a lead is automatically created with contract renewal as the source. All leads go to a pre-sales team who qualify and convert them to opportunities. When leads are converted to opportunities and closed/won, an alert is sent to the account team.

What features of Salesforce should a consultant use to meet this requirement?

Cloud Kicks has enabled multi-Currency in its organization. All the rates are set.

What will happen if the exchange rates are adjusted?

Universal Containers uses Products in Salesforce and has a private security model. The product Management employees do NOT have access to all opportunities but want to track the performance of a new product after it is launched. What should a consultant recommend to allow the product management employees to track the performance of the product.

A sales representative at Universal Containers who recently lost a sales deal to a competitor has set the opportunity stage to closed/lost.

What impact will this have on the opportunity in the forecast?

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.

How should a Consultant configure the Lighting Service Console to support this requirement?

Forecast Category "Closed" can be summarized as:

Universal Containers has enabled Social Accounts and contacts. When a sales representative accesses a contact within salesforce, the representative is unable to see detailed information from the contacts Facebook profile (e.g. contacts wall postings).

What is preventing the sales representative from accessing detailed information on the contacts Facebook page?