Free OMNISTUDIO-CONSULTANT Exam Dumps Preview

A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.

In this scenario, what benefit should the consultant highlight to the developer team?

Which Omniscript element enables users to choose from a dropdown list?

A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.

What solution should the consultant recommend?

A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.

How should the consultant design the solution to meet these requirements?

A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.

In this scenario, which OmniStudio data tool should the consultant recommend?

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.

Which FlexCard feature should the consultant recommend to meet this requirement?

A company wants to improve OmniScript performance by reducing the number of server calls when retrieving data.

What should the consultant recommend?

A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript.

What is one best practice the consultant can follow to achieve this?

A consultant is building a FlexCard that must display a large dataset in rows with sorting and grouping capabilities.

Which feature should be used?

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
Create a case for an account team member to follow up.
Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements?

A telecommunications company wants to create a 360?view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
Status = Active
Pay bill
Review usage
Cancel service

Status = Suspended
Pay bill
Reconnect service
Cancel service

Status = Pending installation
Set up billing
Schedule installation
Cancel installation

Status = Canceled
Reconnect service o Cancel service

Status = Pending installation
Set up billing
Schedule installation
Cancel installation

Status = Canceled
Pay bill
Disconnect service
Reconnect service

Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

A company needs to display customer account data along with related opportunities and external credit scores on a single screen. The solution must minimize server calls and improve performance.

What should the consultant recommend as the data source?

A consultant must design a 360 view of the customer. The business requirements are:

A header card with account information (name, account number, next billing date, invoice method)
A list of related contacts (first name, last name, phone)
All the open cases related to the account (subject, priority, SLA) An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.

Which two FlexCard features should the consultant recommend to improve the user experience? Choose 2 answers

A business process needs to perform a multi-step calculation on each contact record in a list.

Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.

Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.

Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers

A business requires a solution to generate an event {platform event) using account information. All the
event information is related to the customer and is stored in Salesforce.

Using an Integration Procedure, which two actions are necessary to design this solution? Choose 2 answers

An existing OmniScript used to capture and update customer information displays the following information on the same page:

1. Name
2. Age
3. Street
4. Last name.
5. Postal code.
6. Gender
7. State
8. Phone
9. City
10. Country
11. Email Users report that the information displays in no specific order.

Users experience errors when filling the information because it is not categorized.

The process fails after submission because the mandatory fields are blank.

How can the consultant improve the user experience of the OmniScript?

A consultant needs to design an OmniScript where different steps are shown based on user input.

Which feature should be used?

A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.

Which two OmniScript features should the consultant recommend to meet this validation requirement? Choose 2 answers

A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.

Which feature should the consultant recommend to Improve performance and address users' concerns?

A business wants to display customer 360 degrees information in a console for their call center agents.
The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? Choose 2 answers

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these requirements?