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OG0-061 IT4IT Part 1

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The Open Group · OG0-061

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Question 1

Single choice

What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

A
Problem
B
Event
C
Diagnostics & Remediation
D
Service Level

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Correct answerA

Explanation

The Problem functional component is responsible for managing the lifecycle of all Problems. The objectives of the Problem functional component are to solve severe/repeating Incidents, prevent Incidents from happening, and minimize the impact of Incidents that cannot be prevented. The Problem cause is not usually known at the time of the Problem data object instance creation, and the Problem functional component is responsible for the investigation. The Problem functional component also serves as the main exit point from the D2C Value Stream for the feedback information about IT services issues. The feedback is reported to the R2D Value Stream in the form of Defects and to the S2P Value Stream in the form of Portfolio Backlog Items (demand request).

References:
https://pubs.opengroup.org/it4it/refarch20/m/chap08.html

Question 2

Single choice

What is a benefit of implementing the Requirement to Deploy value stream for the business?

A
Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
B
Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
C
Accurate visibility of business and IT demand; re-balance IT investments between strategic and
operational demand
D
Increased fulfillment efficiency and consistency through standard change deployment and automation

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Correct answerB

Explanation

References:
https://pubs.opengroup.org/it4it/refarch20/chap06.html

Question 3

Single choice

What value stream has the value proposition of ensuring that the Service Release meets business expectations?

A
Request to Fulfill
B
Strategy to Portfolio
C
Requirement to Deploy
D
Detect to Correct

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Correct answerC

Explanation

References:
https://pubs.opengroup.org/it4it/refarch20/chap03.html

Question 4

Single choice

How does the IT4IT Reference Architecture use the value stream concept?

A
As a way of grouping functionality to provide context for where value is being created and delivered
B
To support predictable, sequential, waterfall approaches to IT service delivery
C
As a macro-process and capability architecture to provide context for IT value delivery and operations
D
In order to be compliant with the Value Chain concept of Michael Porter

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Correct answerA

Explanation

References:
https://www.joetheitguy.com/2017/05/17/it4it-101-new-approach-development-delivery/

Question 5

Single choice

Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?

A
Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change
B
The investment in each service is quantified in the service portfolio; software license percentage is use
C
Increase automatically remediated Events; increase the percentage of Events correlated to a business
service
D
The percentage of automated tests; arrival and departure rate for work

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Correct answerB

Question 6

Single choice

Which of the following statements best describes the Level 2 class model?

A
It is another name for the System of Record Fabric
B
It is vendor-specific
C
It is an expansion of the Level 1 class model
D
It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

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Correct answerC

Explanation

References:
https://pubs.opengroup.org/it4it/refarch20/chap04.html

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IT4IT Part 1

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