Northern Trail Outfitters (NTO) is building a journey which randomly sends five different versions of an initial welcome email to new subscriber however, subscribers receive the same follow-up email two weeks later. To improve maintainability of their email content, NTO want to use 3 completely different emails, rather than having one email with dynamic content. Which activity would allow NTO to build the journey with the fewest activities possible?
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A
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B
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C
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D
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Correct answerD
ExplanationJoin is the activity that would allow NTO to build the journey with the fewest activities possible. Join allows you to combine multiple paths into one path based on a common attribute or event. This way, NTO can send five different versions of an initial welcome email using five different paths, and then join them into one path for the follow-up email
Question 2
Multiple choice
Which two statements are correct about Send Logging? Choose 2answers
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A
Send Log data extensions are archived automatically based on retention settings.
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B
AMPscript can be used to pull data from Send Logs for use within emails.
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C
SQL Query Activities can reference Send Logs in combination with system data views.
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D
A business unit can support up to three Send Logs.
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Correct answersC, D
ExplanationSQL Query Activities can reference Send Logs in combination with system data views and a business unit can support up to three Send Logs. These statements are correct about Send Logging, which is a feature that allows marketers to capture additional information about email sends that are not available in standard reports or data view
Northern Trail Outfitters wants to expand their use of Marketing Cloud to business users who spend their day in Sales Cloud, without granting access to Marketing Cloud directly. What feature should be used?
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A
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B
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C
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A Marketing Cloud admin is asked to add a set of four tracking parameters automatically to all the links in an email sent via email studio. Which solution should the admin suggest?
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A
AMPscript for Marketing Cloud
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B
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C
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D
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Correct answerB
ExplanationParameter Manager is the solution that the admin should suggest. Parameter Manager is a feature that enables marketers to automatically append tracking parameters to links in emails, such as UTM variables. Parameter Manager can be configured at the account, email, or link level
A Marketing Cloud admin has scheduled a query on a daily basis. They notice the query sometimes fails to execute. How would the admin ensure a notification is received when the query fails?
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A
Add their Email Address in the automation "Runtime Error or Skipped Run Notification Settings
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B
Install the Marketing Cloud App on phone to receive Push Messages
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C
Add their Email Address in the Query Activity Notifications Field
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D
Configure the "Event Notification Service" in Setup with their Email Address
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Correct answerA
ExplanationTo ensure a notification is received when the query fails, the admin should add their email address in the automation "Runtime Error or Skipped Run Notification Settings". This setting allows the admin to specify an email address or a data extension to receive notifications when an automation encounters a runtime error or a skipped run. A runtime error occurs when an activity within an automation fails to execute, such as a query that has invalid syntax or references a non-existent data extension. A skipped run occurs when an automation is scheduled to run but does not run because the previous run is still in progress. The other options are incorrect because: Install the Marketing Cloud App on phone to receive Push Messages. This option will not ensure a notification is received when the query fails, as the Marketing Cloud App does not support push notifications for automation errors or skipped runs. The Marketing Cloud App only supports push notifications for Journey Builder entry events and email sends. Add their Email Address in the Query Activity Notifications Field. This option will not ensure a notification is received when the query fails, as the Query Activity Notifications Field only sends notifications when the query completes successfully. The notifications include information such as the number of records processed, added, updated, skipped, or failed. Configure the "Event Notification Service" in Setup with their Email Address. This option will not ensure a notification is received when the query fails, as the Event Notification Service is a feature that allows external systems to subscribe to events that occur in Marketing Cloud, such as email sends, opens, clicks, bounces, and unsubscribes. The Event Notification Service does not support events related to automation errors or skipped runs.
Northern Trail Outfitters (NTO) uses data extensions for all of their email audiences. A customer reports they unsubscribed several week-end ago, but continue to receive NTO's dailydigest at their old address. NTO's Marketing cloud Admin has confidently deleted them from present in the appropriate data extension. What consideration could account for this behavior?
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A
Data retention settings were incorrect in the data extension.
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B
The email address in All Subscribers is prioritized.
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C
Contact Builder was not configured properly.
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D
The data extension was not configured as sendable.
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Correct answerB
ExplanationThe reason why the customer continues to receive NTO's daily digest at their old address is because the email address in All Subscribers is prioritized. All Subscribers is the master list of subscribers in Marketing Cloud that stores their email address and subscription status. When NTO sends an email to a data extension, Marketing Cloud checks if the subscriber exists in All Subscribers and uses their email address and status from there. Therefore, deleting the customer from the data extension does not affect their subscription status or email address in All Subscribers. NTO's Marketing Cloud Admin should update or delete the customer from All Subscribers instead. The other options are incorrect because: Data retention settings were incorrect in the data extension. Data retention settings determine how long records are kept in a data extension before they are deleted or archived. However, this does not affect the subscription status or email address of subscribers in All Subscribers. Contact Builder was not configured properly. Contact Builder is a tool that allows NTO to manage their contacts and their attributes across different data sources. However, this does not affect the subscription status or email address of subscribers in All Subscribers. The data extension was not configured as sendable. A sendable data extension is one that has an email address field and a subscriber key field that can be used for sending emails. However, this does not affect the subscription status or email address of subscribers in All Subscribers.
Security and legal teams determine subscriber data available to EMEA teams should NOT be available to AMER teams. How could the Marketing Cloud admin ensure distinct data integrity across the regions?
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A
Deploy Multi-Org with a single Marketing Cloud Account
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B
Deploy separate Publication Lists for each region within one account
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C
Filter data view permissionsat the subscriber level
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D
Separate regions into business units and apply Subscriber Filters
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Correct answerD
ExplanationSeparating regions into business units and applying subscriber filters is the best way to ensure distinct data integrity across the regions. Subscriber filters allow you to control which subscribers are visible in each business unit based on criteria such as location, language, or preference.
A Marketing Cloud admin is asked to understand how a certain content area within a Triggered Send Email is performing. Which report should be used?
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A
Dynamic Content for Triggered Sends
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B
Sends Account Send Summary
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C
Impression Tracking for Triggered Sends
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D
Email Performance by Attribute
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Correct answerC
ExplanationImpression Tracking for Triggered Sends is the report that should be used. Impression Tracking for Triggered Sends is a feature that allows marketers to track how subscribers interact with content areas within triggered emails. Impression Tracking for Triggered Sends can be enabled for any content area that uses AMPscript or dynamic content blocks. The report shows metrics such as impressions, unique impressions, clicks, and click rate for each content area
Analyst of The Northern Trail Outfitters(NTO) marketing team needs to pull email metrics for an upcoming quarterly company meeting. These metrics need to be reported per email campaign for each of NTO's Business Units: 1. Number of Sends 2. Delivery Rate 3. Overall Bounce Rate 4. Block Bounce Rate 5. Open Rate 6. Click Rate 7. Complaint Rate 8. Unsubscribe Rate Which email report should NTO's Marketing Analyst pull from Marketing Cloud to get this information?
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A
Campaign Email Tracking Report
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B
Email Performance Over Time Report
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C
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D
Account Send Summary Report
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Correct answerD
ExplanationAccount Send Summary Report is the email report that NTO's Marketing Analyst should pull from Marketing Cloud to get this information. Account Send Summary Report provides a summary of email metrics for all business units in an account or for a specific business unit. The report includes the number of sends, delivery rate, overall bounce rate, block bounce rate, open rate, click rate, complaint rate, and unsubscribe rate for each email campaign
Question 10
Single choice
Northern Trail Outfitters uses Parameter Manager to automatically tag links,theywant to include a Campaign Identifier to the links within a specific campaign message. At which level should the utm_campaign value be configured?
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A
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B
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C
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D
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Correct answerC
ExplanationThe utm_campaign value should be configured at the email level. This level allows marketers to specify a campaign identifier for each email message that contains links with tracking parameters. The utm_campaign value can be used to group email messages by campaign in Google Analytics or other analytics tools
Question 11
Single choice
Northern Trail Outfitters wants to have specific permission restrictions applied to all users in a business unit. How should they accomplish this?
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A
A Assign a role to the business unit
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B
Set default permissions with the restrictions on the business unit
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C
Apply a permission set to the business unit
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D
Disable the permissions directly within the business unit
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Correct answerA
ExplanationAssigning a role to the business unit allows the admin to apply specific permission restrictions to all users in that business unit. The role defines what users can access and do within Marketing Cloud. The other options are not valid ways to accomplish this requirement.
Question 12
Multiple choice
A large retail company has selected Marketing Cloud and has asked to befully migrated from their existing platform in three weeks. They have communicated the following: They currently have 3 million customers. They email customers twice a week with no known deliverability issues. Their contract includes one Sender Authentication Package (SAP). Which two responses articulate proper IP warming? Choose 2 answers
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A
IP ramp -up takes four to six weeks to be able to fully send to all 3 million customers.
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B
IP ramp -up can be accelerated by migrating to pre -warmed IP addresses.
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C
IP ramp -up can be bypassed, given their historical lack of deliverability issues.
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D
IP ramp -up is important to establish a positive sender reputation.
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Correct answersA, D
ExplanationIP ramp-up takes four to six weeks to be able to fully send to all 3 million customers and IP ramp-up is important to establish a positive sender reputation. These responses articulate proper IP warming, which is the process of gradually increasing email volume from a new or unused IP address to build trust and credibility with Internet Service Providers (ISPs)
Question 13
Multiple choice
Northern Trail Outfitters (NTO) has expanded itsmarketing efforts globally and wants to implement a dedicated Sender Authentication Package. They plan to share it across each of their Marketing Cloud accounts Which two considerations would help NTO determine if a Dedicated IP is the right choice? Choose2 answers
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A
All of NTO's accounts should be on the same stack
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B
Send volume is large enough to maintain a positive or neutral reputation
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C
Length of time needed to pause sending is greater than one month
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D
Pre-warmed IP address can be purchased fromSalesforce
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Correct answersA, B
ExplanationTo determine if a Dedicated IP is the right choice for NTO, the admin should consider the following: All of NTO's accounts should be on the same stack. A stack is a group of servers that host Marketing Cloud accounts. A Dedicated IP can only be shared across accounts that are on the same stack. Send volume is large enough to maintain a positive or neutral reputation. A Dedicated IP requires a consistent and high volume of email sends to establish and maintain a good sender reputation with ISPs. If the send volume is too low or irregular, the reputation of the IP may suffer and affect the deliverability of NTO's emails. The other options are incorrect because: Length of time needed to pause sending is greater than one month. This is not a consideration for choosing a Dedicated IP, but rather a consequence of having one. If NTO pauses sending for more than a month, their Dedicated IP may lose its reputation and need to be re-warmed before resuming sending. Pre-warmed IP address can be purchased from Salesforce. This is not a consideration for choosing a Dedicated IP, but rather an option for acquiring one. A pre-warmed IP address is one that has already been used by another sender and has an established reputation. NTO can purchase a pre-warmed IP address from Salesforce if they want to avoid the warming process for a new IP address
Question 14
Single choice
Which Product enables a Marketing Cloud admin to observe customer behavior, build performance profiles and deliver the next best content?
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A
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B
Einstein Send Time Optimization
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C
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D
Einstein Email Recommendations
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Correct answerD
ExplanationEinstein Email Recommendations is a product that enables a Marketing Cloud admin to observe customer behavior, build performance profiles and deliver the next best content. This product uses predictive intelligence to recommend products or content based on each customer's preferences and actions. The other products do not have this capability.
Question 15
Single choice
A Marketing Cloud Administrator noticed a File DropAutomation has been falling on the Import File activity. The automation is configured with a filename pattern, so the filename is expected to begin with customer import_. The import is configured to look for a file named Customer import %%Year%%%% Month%%%% Day%%. csv, however, the admin notices the filenames Include seconds and milliseconds what should the admin do to fix the issue?
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A
use %%FILENAME_FROM_TRIGGER%% in the Import File Activity
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B
Make sure the team has a date stamp to avoid duplication
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C
Make sure the filesareplacedinthe correct subfolder within the SFTP
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D
Use the exact file name used for the trigger in the Import File Activity
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Correct answerA
ExplanationUsing %%FILENAME_FROM_TRIGGER%% in the Import File Activity allows the automation to import any file that matches the filename pattern, regardless of the date and time stamp. This is the recommended solution for File Drop Automations
Question 16
Single choice
Northern Trail Outfitters needs to reduce the amount of work when managing messages to customers, but cannot add any more personnel due to budget constraints. There has been an increased numberof customer purchases on their website, and the team currently sends batch order confirmations. What solution will decrease manual workloads on the team and will improve their customers experience?
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A
A file drop automation to send emails to customers who have made a purchase.
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B
A user -initiated message to send an email to customers who made a purchase daily.
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C
A scheduled automation to send emails to customers who made a purchase daily.
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D
A triggered message to send an email as soon as a customer completes a purchase.
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Correct answerD
ExplanationA triggered message is a type of email that is sent automatically based on a subscriber's behavior or a predefined event. This reduces the manual workload on the team and improves the customer experience by sending timely and relevant messages
Question 17
Multiple choice
Northern Trail Outfitters (NTO) wants to implement a drip campaign to its highest -value outdoor sports customers. NTO is including a deep product discount and wants to limit the audience to not only its best customers, but also those customers most likely to respond. Which three criteria should the customer use to create an audience for this campaign? Choose 3 answers
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A
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B
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C
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D
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E
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Correct answersC, D, E
ExplanationLifetime Purchase Value, Conversion Rate, and Last Purchase Date are three criteria that the customer should use to create an audience for this campaign. These criteria help to identify the highest-value outdoor sports customers who are most likely to respond to the product discount
Question 18
Single choice
Northern Trail Outfitters (NTO) Is building ajourneywhich randomly sends five different versions of an initial welcome email to new subscribers; however, subscribers receive the same follow-up email two weeks later. To improve maintainability of their email content, NTO wants to use five completely different emails, rather than having one email with dynamic content. Which activity would allow them to build the journey with the fewest activities possible?
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A
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B
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C
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D
Reveal answer details
Close answer details
Correct answerB
ExplanationThe Einstein STO activity allows the journey to send five different versions of an initial welcome email to new subscribers at the optimal time for each subscriber. This activity requires only one email and one activity, whereas the Join activity would require five emails and five activities.
Question 19
Single choice
A Marketing Cloud admin has been asked to Include Sales Cloud data in their queries. Which feature would allow this functionality?
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A
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B
Synchronized Data Sources
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C
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D
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Correct answerB
ExplanationSynchronized Data Sources is the feature that would allow this functionality. Synchronized Data Sources are data sources that allow marketers to import and synchronize data from Salesforce CRM objects into Marketing Cloud data extensions. Synchronized Data Sources can be configured with different settings, such as sync frequency, field mapping, and filter criteria. Synchronized Data Sources enable marketers to use Sales Cloud data in their queries and other Marketing Cloud activities.
Question 20
Single choice
During discovery, the customer outlines datarequirements and the anticipated use of Marketing Cloud with the following criteria: 1. Customer data will be fully refreshed every night via Import activity from the customer's data warehouse. 2. Contact records will be augmented by relational data tables via Contact Builder. 3. The customer data file will contain 5M records with 40+ attributes. 4. One attribute will house HTML code, 1000 characters max, that will be used to populate Account Access content areas in emails. 5. A customer ID will be used as the unique identifier for each contact. Which statement differentiates the use of data extensions over lists?
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A
Data extensions allow for add/update Import activity.
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B
Data extensions can store HTML code as an attribute.
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C
Data extensions support Customer ID to be used as Subscriber Key.
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D
Data extensions are necessary for Contact Builder
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Correct answerD
ExplanationData extensions are necessary for Contact Builder is the statement that differentiates the use of data extensions over lists. Data extensions are tables that store subscriber data and can be linked to other data extensions or data sources via Contact Builder. Contact Builder is a tool that allows marketers to create a unified view of their contacts and manage their relationships with other data entities. Lists are collections of subscribers that cannot be linked to other data sources via Contact Builder.
Question 21
Single choice
As part of their brand guidelines, Northern Trail Outfitters (NTO) uses a custom brand font for all print marketing materials. NTO wants to use their custom brand font in email as well. What is the recommended best practice for font usage in email?
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A
Use a web-safe font for text that closely matches the brand's custom font.
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B
Build an email as one image, with all text saved in the brand font.
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C
Edit an email's HTML to list the custom brand font in the style tag's font-family property.
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D
Build an email using multiple images, with all text saved in the brand font.
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Correct answerA
ExplanationThe recommended best practice for font usage in email is to use a web-safe font for text that closely matches the brand's custom font. Web-safe fonts are fonts that are commonly available across different operating systems and email clients. Using a web-safe font ensures that the email text will be displayed consistently and legibly to the subscribers
Question 22
Single choice
What are entry source types for Journey Builder?
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A
Data Extension,Cloud Pages, Email List, API Event
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B
Data Extension, Audience Studio, API Event, Date Based Event
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C
Data Extension, Email List, API Event, Date Based Event
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D
Data Extension, Salesforce Community, GA360, Email List
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Correct answerB
ExplanationData Extension, Audience Studio, API Event, Date Based Event are entry source types for Journey Builder. Entry source types are types of events or data sources that can trigger contacts to enter a journey in Journey Builder. Data Extension is an entry source type that allows contacts from a data extension to enter a journey based on a schedule or an automation. Audience Studio is an entry source type that allows contacts from Audience Studio segments to enter a journey based on a schedule or an automation. API Event is an entry source type that allows contacts to enter a journey based on an API call from an external system or application. Date Based Event is an entry source type that allows contacts from a data extension to enter a journey based on a date field in the data extension, such as birthday or anniversary.
Question 23
Single choice
A new employee is hired into the role of marketing analyst. This user should have access to all tracking data in Marketing Cloud, but no access to any send activities. Which two default UserRoles shouldbe applied to this new user which provides this access to all channels, keeping the principle of least privilege in mind?
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A
Content Creator and Marketing Cloud Viewer
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B
Analyst and Marketing Cloud Viewer
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C
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Correct answerB
ExplanationTo give the marketing analyst access to all tracking data but no send activities, the admin should apply the Analyst and Marketing Cloud Viewer default user roles. The Analyst role allows the user to view tracking data, reports, and dashboards for all channels. The Marketing Cloud Viewer role allows the user to view content, subscribers, and data extensions, but not modify or send them
Question 24
Multiple choice
A Marketing Cloud admin is configuring a journey using Path Optimizer. they want to hold back 60% of the contacts untila winnerhas been selected. Which two settings should be selected before the admin can configure the Holdback percentage? Choose 2 answers
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A
Data Extension entry source
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B
Journey re-entry settings
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C
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D
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Correct answersC, D
ExplanationRun Once schedule type and Winner evaluation are two settings that should be selected before the admin can configure the Holdback percentage. Path Optimizer is a feature that allows marketers to test different paths in a journey and select a winner based on a specific metric. To use Path Optimizer, the admin needs to select a schedule type of Run Once, which means the journey will run only once for a single batch of contacts. The admin also needs to select a winner evaluation, which determines how long the test will run and how the winner will be chosen. After selecting these settings, the admin can configure the Holdback percentage, which is the percentage of contacts that will not enter any path until a winner is selected
Question 25
Single choice
Northern Trail Outfitters uses Marketing Cloud Connect to leverage Sales Cloud data in their journeys. a user recently reported the data coming from Sales Cloud is NOT up to date. Where should the Marketing Cloud admin begin troubleshooting?
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A
Contact Builder > Synchronized Data Extensions
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B
Automation Studio > File Transfers
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C
Contact Builder > Data Sources
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D
Email Studio > Synchronized Data Extensions
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Close answer details
Correct answerC
ExplanationTo begin troubleshooting the issue of data not being up to date from Sales Cloud, the Marketing Cloud admin should go to Contact Builder > Data Sources. Data Sources is a page that allows NTO to manage their data sources and integrations in Contact Builder. NTO can use Data Sources to check the status and settings of their Sales Cloud integration, such as the sync frequency, sync direction, sync filters, and sync errors. The other options are incorrect because: Contact Builder > Data Extensions > Synchronized Data Extensions. This is a folder that contains all the synchronized data extensions in Marketing Cloud. Synchronized data extensions are data extensions that store the data from synced Sales Cloud Objects in Marketing Cloud. However, this folder does not allow NTO to troubleshoot their Sales Cloud integration; it only shows the data extensions that are created by the sync process. Automation Studio > File Transfers. This is a page that allows NTO to view and manage their file transfer activities in Automation Studio. File transfer activities are activities that move files from one location to another, such as from an FTP site to the Safehouse or from the Safehouse to a data extension. However, this page does not allow NTO to troubleshoot their Sales Cloud integration; it only shows the file transfer activities that are created by NTO. Email Studio > Synchronized Data Extensions. This is a page that allows NTO to view and manage their synchronized data extensions in Email Studio. Synchronized data extensions are data extensions that store the data from synced Sales Cloud Objects in Marketing Cloud. However, this page does not allow NTO to troubleshoot their Sales Cloud integration; it only shows the data extensions that are created by the sync process.
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