LenoxSoft is launching a new customer newsletter and wants to ensure prospects who receive their product launch announcements are able to express interest in opting in to receive the newsletter as well. Which feature should meet their needs?
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A
Salesforce Engage and CRM Visible List
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B
Static Public List and Automation Rule
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C
Email Preference Center and Static Public List
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D
Email Preference Center and Dynamic Public List
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When warming a dedicated IP, what would support good delivery rates with initial email sends and build the IP's sending reputation?
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A
Segment internal employees with high scores for initial email sends.
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B
Segment prospects with free email service providers for initial email sends.
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C
Segment the best and most active contacts for initial email sends.
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D
Segment cold prospects with a low score to reengage for initial email sends.
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A Marketing Cloud Account Engagement customer uses a lot of landing pages for their lead generation strategy. They are creating a layout template and importing in HTML from their website to customize the look and feel of their landing pages. When placing a Marketing Cloud Account Engagement form on their Marketing Cloud Account Engagement landing page using this layout template, the form doesn't appear. What could be the issue?
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A
The landing page on a browser with the cookies cleared was not tested.
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B
The same layout template on both the form and the landing page was not used.
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C
The %%content%% variable tag in the layout template code was missing.
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D
The form HTML embed code in the layout template code was not used.
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LenoxSoft is using a repeating Engagement Studio program to send prospects who complete a specific form a series of emails, increase the prospect score when the emails are engaged with, and notify an assigned user if the call to action in the email is completed. Prospects should only repeat the program when the form is completed again. How should LenoxSoft add the prospects?
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A
By using a static list on the form's completion action that is used as the recipient list on the program, then remove prospects from the static list before every end step in the program.
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B
By using an automation rule to add prospects to a static list based on the form being completed, then use that list as the recipient list on the program.
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C
By creating a dynamic list based on the form being completed and use that list as the distribution list on the program.
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D
By using a static list on the form's completion action, then start the program with a "Form Completed" trigger so only prospects who completed the form will get the follow up actions.
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What task should be completed to surface engagement history metrics on campaigns after enabling connected campaigns and assigning the correct permissions?
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A
Add engagement history lightning component to lead & contact page layouts.
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B
Add emails to campaign start displaying engagement history metrics on campaigns.
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C
Add engagement history activity related lists to lead & contact page layouts.
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D
Add engagement history metrics related lists to campaign page layouts.
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Question 6
Multiple choice
What is true about custom redirects? [Choose two answers]
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A
When a visitor clicks a custom redirect any completion actions associated with the custom redirect will trigger.
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B
Custom redirects will continue to work if they are deleted in Marketing Cloud Account Engagement.
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C
When a visitor converts to a prospect completion actions on a custom redirect will trigger
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D
Custom redirects are great for linking to files or pages you do not host.
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How many variations of Dynamic Content it is possible to create?
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A
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B
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C
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D
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Viewing a pricing page is considered a valuable buying signal. LenoxSoft would like to be able to report on and segment prospects who have visited the pricing page. Which automation tool would best achieve this?
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A
Create a form with a Completion Action to send a pricing sheet.
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B
Create a Dynamic List based on page view to segment automatically
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C
Create a special campaign to track pricing page views.
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D
Create a Page Action set to Tag prospects as having viewed it and add them to a list.
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What is required when sending a Marketing Cloud Account Engagement email from an assigned user?
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A
There must also be a general or specific user as a sender.
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B
The assigned user must be connected through user sync.
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C
The email must also contain assigned user merge fields.
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D
All prospects on the recipient list must be assigned to a user.
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Question 10
Multiple choice
Which are true about Salesforce Engage?
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A
Before you can set up Salesforce Engage, you must have a verified Salesforce-Marketing Cloud Account Engagement connector
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B
Salesforce Engage is not supported for Salesforce sandbox accounts
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C
Salesforce Engage is an app mainly for Sales to stay up to date with Prospect actions
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D
You can download Salesforce Engage App on your desktop or phone (Mac,Windows)
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E
You can use Salesforce Engage with Gmail by downloading an extension
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Correct answersA, B, C, D, E
Question 11
Single choice
LenoxSoft has a Marketing Cloud Account Engagement form on their website that adds prospects to their monthly newsletter list upon completion. Recently, they have noticed some of the prospects on this list have invalid email addresses. What method should be used to only add valid email addresses to their list moving forward?
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A
Send an autoresponder to prospects who complete the form with a link to click to confirm opt-in status.
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B
Allow the assigned sales rep to call prospects upon form submission to confirm their email address.
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C
Edit the completion action on the form to only add to the list if the email address is valid.
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D
Use the list to send a permission pass email and remove all hard bounces.
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Question 12
Single choice
The LenoxSoft sales and marketing teams are looking for more insights into which leads are most likely to buy based off of their engagements. What feature should be recommended?
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A
Marketing Cloud Account Engagement Grade field
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B
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C
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D
Marketing Cloud Account Engagement Score field
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Question 13
Single choice
How could LenoxSoft benefit from Engage Reports?
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A
Sales Managers can analyze lead information like prospect activity, scores, and grades.
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B
Users can analyze form submission performance for the prospects they have emailed.
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C
Users can analyze the performance of their templated and non-templated emails.
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D
Sales Managers can receive desktop notifications for their teams' email activities.
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Question 14
Single choice
What record page layouts can the Send Engage Email button be added to?
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A
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B
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C
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D
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Question 15
Multiple choice
Select all available User Email Preferences
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A
Send daily prospect activity emails (for my prospects)
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B
Send daily prospect activity emails (for all prospects)
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C
Send daily prospect assignment emails
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D
Send daily visitor activity emails
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E
Send an email when a prospect is assigned
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F
Send starred prospect activity alerts
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G
Send weekly search marketing email (sent on Mondays)
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H
Send weekly search marketing email (sent on Fridays)
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I
Send monthly in active automations report email
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J
Send weekly inactive automations report email
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K
Send daily visitor assignment emails
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Correct answersA, B, C, D, E, F, G, I
Question 16
Multiple choice
Check the lowest and the highest available Prospect's score in Marketing Cloud Account Engagement
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A
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B
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C
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D
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E
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Question 17
Multiple choice
Select available Webinar Scoring Rules
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A
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B
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C
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D
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Question 18
Single choice
LenoxSoft uses a 3rd party webinar platform. They want to create an automated process using an engagement program that sends a different email based on whether or not a prospect has registered for a webinar. What should a consultant configure in Marketing Cloud Account Engagement and Salesforce in order to meet this use case?
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A
A Build a custom connector for the webinar platform and use a custom trigger in Engagement Studio to listen for the webinar registration,
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B
Create an engagement program for the webinar and use a Prospect Webinar trigger in the program to listen for the webinar registration.
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C
Export the registration list from the webinar platform, import it into Marketing Cloud Account Engagement and use it as a recipient list for the engagement program.
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D
Create a marketing app extension for the webinar platform, add an activity type for webinar registrations, and use an External Activity trigger in Engagement Studio to listen for the webinar registration.
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Question 19
Multiple choice
What is true about page actions? [Choose three answers]
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A
You can define a page to be a priority page to highlight the activity to Sales reps and other users.
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B
It is possible to use URL wildcard by adding * to the end of the URL.
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C
You cannot use auto responder emails with page actions.
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D
You cannot set the prospect's source campaign with page actions.
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Question 20
Single choice
What is critical in achieving good email deliverabillty?
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A
Having a text only version of email content
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B
Sending email through dedicated IP
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C
Setting up email authentication
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D
Using personalization in email content
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Question 21
Single choice
LenoxSoft just purchased Marketing Cloud Account Engagement and will be migrating to Marketing Cloud Account Engagement from another marketing automation tool. On the initial kickoff call, the Marketing Manager shares their existing tool's contract ends in 3 weeks. Given the accelerated timeframe, what is the recommended first step?
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A
Install the Salesforce AppExchange Package and verify the Salesforce connector
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B
Complete the technical setup items and create Marketing Cloud Account Engagement users. Conduct a Strengths Weaknesses Opportunities and Threats (SWOT) analysis of their current marketing strategies
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C
Export all the data and assets from the existing tool
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D
Salesforce Connector User has 'Read1 permission to the custom object
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Question 22
Single choice
You want to assign prospects to a specific sales user when that prospect submits a form and is from region EMEA. What tool do you need to use? [Choose one answer]
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A
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B
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C
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D
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Question 23
Single choice
LenoxSoft's database can be split into two categories: active and inactive. They want to begin to retarget the inactive database with an email marketing campaign that: Automatically add prospects to the list that were emailed twice in the last six weeks and inactive in the last 45 days. Once their activity increases, they should be removed from the list. What should be their strategy?
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A
Create a Dynamic List with the criteria of "prospect has been emailed at least 2 times in the last 6 weeks, and the prospect has been active in the last 45 days".
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B
Create a Segmentation rule with the criteria of "prospect has been emailed at least 2 times in the last 6 weeks, and the prospect has been active in the last 45 days".
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C
Create a Dynamic List with the criteria of "prospect has been emailed at least 2 times in the last 6 weeks, and the prospect has been inactive in the last 45 days'.
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D
Create an Automation rule with the criteria of "prospect has been emailed at least 2 times in the last 6 weeks, and the prospect has been inactive in the last 45 days".
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Question 24
Multiple choice
LenoxSoft's web developer told the marketing team that the company website already has a Google Analytics tracking code in place, so the Marketing Cloud Account Engagement tracking code is unnecessary. Which two benefits of installing the Marketing Cloud Account Engagement tracking code should be considered? Choose 2 answers
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A
Associate visitor activity to a prospect on form submission.
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B
Track the prospect's click path through the website's content.
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C
Capture complete demographic information about an anonymous visitor.
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D
Trigger page actions to occur when a prospect visits a certain URL.
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Question 25
Multiple choice
Select three available Marketing Cloud Account Engagement Editions
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A
Marketing Cloud Account Engagement Growth
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B
Marketing Cloud Account Engagement Plus
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C
Marketing Cloud Account Engagement Professional
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D
Marketing Cloud Account Engagement Advanced
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E
Marketing Cloud Account Engagement Ultimate
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F
Marketing Cloud Account Engagement Standard
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Question 26
Single choice
LenoxSoft wants to quickly identify sales-ready leads from a list of prospects that came by their booth at a recent event. How should their engagement program be structured?
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A
Send the least targeted content first, followed by more targeted content
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B
Send five emails exactly seven days apart, without any following steps
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C
Send emails using dynamic content based on prospect account fields
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D
Send highly targeted content first, followed by less targeted content
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Question 27
Single choice
LenoxSoft would like to enable the Google AdWords connector in Marketing Cloud Account Engagement. Which of the following would you NOT advise them on before they enable the connector?
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A
They should ensure their URL structures can handle parameters before verifying the connector.
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B
The connector cannot be linked directly to an MCC account.
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C
The connector will update all of their AdWords ads to include the tracking parameter, including those that were deleted or disabled.
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D
The connector will make copies of their AdWords ads (not including those that were deleted or disabled) and include the tracking parameter in the URL for the new versions.
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Question 28
Single choice
How often does Marketing Cloud Account Engagement check for changes in Salesforce?
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A
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B
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C
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D
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Question 29
Single choice
You have setup an automation rule to add 50 points to prospects who have had activity in the last 30 days and have submitted a specific landing page. You decide that you want to change this up to reflect more recent activity and open it up to all landing pages. You edit the rule criteria to reflect prospect last activity of 10 days or less and submission of any landing page and update the action to add 75 points instead. Which of the following statements is true?
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A
For all prospects who have already matched, no new actions will be applied.
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B
For all prospects who have already matched the rule, they will receive the 75 point completion action instead of the 50 points they already received.
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C
For prospects who have already matched but also meet the new criteria, they will receive the 75 points in addition to the 50 points they already received.
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D
For all prospects who have already matched the rule, they will receive the 75 point completion action in addition to the 50 points they already received.
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Question 30
Single choice
What would an Administrator set up to have a document automatically download after a successful form completion?
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A
Include a link to the content in the Thank You Content of the form.
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B
Redirect the prospect to a landing page that has a link to download the content by checking the box labelled "Redirect the prospect instead of showing the form's Thank You Content."
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C
Redirect the prospect directly to the URL of the content by checking the box labeled "Redirect the prospect instead of showing the form's Thank You Content."
-
D
Create an email template that includes a link to your document. On your form, add a completion action to "Send autoresponder email" and select the email template that includes the document.
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Question 31
Multiple choice
LenoxSoft's marketing manager needs to determine the number of submissions that have come through a form on a Marketing Cloud Account Engagement landing page. Which two places could this information be found? Choose 2 answers
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A
The sum of total conversions from the form and landing page reports.
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B
The Engagement Dashboard in B2B Marketing Analytics.
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C
The total submissions reflected on the landing page report in Marketing Cloud Account Engagement.
-
D
The total submissions reflected on the form report in Marketing Cloud Account Engagement.
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Question 32
Multiple choice
Select available Social Media Connectors
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A
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B
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C
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D
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E
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Question 33
Single choice
LenoxSoft's Salesforce org uses various record types for their business units. LenoxSoft wants all new data collected in Marketing Cloud Account Engagement to quickly be created in Salesforce with a single, specific record type. Which set of actions would ensure this behavior?
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A
Automatically assign all prospects in Marketing Cloud Account Engagement and review the Salesforce Connector user's permissions.
-
B
Create an Engagement Program in Marketing Cloud Account Engagement and verify the Salesforce connector.
-
C
Manually assign all prospects in Marketing Cloud Account Engagement and verify the Salesforce connector
-
D
Regularly export data from Marketing Cloud Account Engagement and data load file into Salesforce
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Question 34
Single choice
"The LenoxSoft sales leadership has just implemented queues in Salesforce and wants to make sure their new leads coming from marketing nurtures are allocated fairly. What should the Marketing Cloud Account Engagement administrator do to make sure new leads from nurture programs are properly routed in Salesforce?
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A
Configure users > set up a round robin > have nurture programs assign prospects to the round robin
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B
Configure users > set up a user group > have nurture programs assign prospects to the user group
-
C
Configure users > set up a queue > have nurture programs assign prospects to the queue
-
D
Configure users > set up a custom role > have nurture programs assign prospects to users with the custom role
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Question 35
Single choice
A customer is placing Marketing Cloud Account Engagement tracking code on their website and doesn't understand how first-party tracking differs from third-party tracking. How would a consultant explain the difference?
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A
First-party tracking is not an option in Marketing Cloud Account Engagement, while third-party tracking is.
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B
First-party tracking is domain-based while third-party tracking is campaign-based.
-
C
First-party tracking tracks prospects across different website domains, while third-party tracking does not.
-
D
First-party tracking does not use cookies, while third-party tracking does.
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Question 36
Single choice
LenoxSoft wants to notify the US East region and the US West region of the companies visiting the LenoxSoft website each day, whether or not a person has ever been identified by an email address. How should this be set up?
-
A
Configure Users > Send daily visitor activity emails by state
-
B
Configure Users > Send daily prospect activity emails by owner
-
C
Configure Users > Send Salesforce Engage report emails by team
-
D
Configure Users > Send starred prospect activity alerts by owner
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Question 37
Single choice
LenoxSoft product is setup on an annual renewal. The marketing team is having issues to send emails out to their prospects when its time to renew on the annual product. On top of it sales is complaining they have no insights when an annual renewal email was sent. LenoxSoft uses a custom field of "Contract" with a value of "Renewed" for prospects who have already renewed their product subscription or its "blank" if they have yet to renew. LenoxSoft wants to automate this process with an engagement studio that can do the following: * Adds/Removes prospects to the engagement studio based on renewal status * Sends a series of emails to renew their subscription * Gives sales continuous insights to prospect engagement Based on the above criteria what would you recommend to LenoxSoft?
-
A
Build automation rules add criteria as Contact as blank add action as notify assigned user
-
B
Build dynamic list add criteria as Contact as "Renewed" add action as notify assigned user
-
C
Build dynamic list add criteria as Contact as blank add action as notify assigned user
-
D
Build automation rules add criteria as Contact as "Renewed" add action as notify assigned user
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