Free JK0-802 Exam Dumps Preview

A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers, and replaced his 15 inch flat screen with a 24 inch flat screen.

When he boots the computer it immediately starts making a loud beeping noise and will go no further in the boot process.

Which of Joe's system upgrades is the cause of the problem?

A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann's computer shows the following ipconfig information:
IP address: 192.168.10.45
Subnetmask: 255.255.255.0
Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 8.8.8.8

Which of the following is the cause of the problem?

Ann, a user, has a computer running Windows XP Professional. She would like the computer to run Windows 7 Professional. She does not wish to save any information on the current system.

Which of the following types of installations should the technician perform?

A technician would like to restart a computer from a command line tool.

Which of the following tools should the technician use?

Which of the following options in Windows is the best way to secure a workstation?

A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber.

Which of the following documentation should the technician read to determine what the lights are indicating?

An office of 25 computers is interested in employing a file server, network shares, and print server functionality.

Which of the following network setups would be BEST suited for this situation?

A technician wants to know if a PC has an embedded wireless card.

Which of the following tools should be used?

A user has asked for a recommendation for a strong password.

Which of the following passwords is the STRONGEST?

A user requires a remote connection that will allow them to securely access the corporate network of their employer.
Which of the following types of connections would be created?
(Select TWO).

A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally.

Which of the following is the NEXT step in the troubleshooting theory?

A technician has discovered two PCs with the same name being used on the network.

Which of the following BEST describes what has been happening and how to resolve the problem?

A newly installed application runs every time the operating system boots causing a delay during startup.

Which of the following tools will allow a technician to resolve the problem?

A user calls the helpdesk to report that their local printer is not printing any of the jobs that have been submitted this morning. Other users in the vicinity are not having any issues printing to the same unit via the network. The user in question connects to the printer over USB cable that connects to a laptop dock.

Which of the following is MOST likely at fault here?

In order to prevent read errors on a hard drive, which of the following maintenance tools should be set to a regular schedule?

A user, Anne, downloaded an Android app directly from a developer's website and is unable to install it on her smartphone.

Which of the following will allow Anne to install the app?

Which of the following can be used to help recover a lost smartphone?

A laser printer is producing completely blank sheets.

Which of the following processes should the technician check FIRST?

A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper.

Which of the following is the MOST likely cause of the problem?

Phishing is:

If a technician knows a client's IP address, which of the following command tools can be used to resolve this to the DNS name?

For the last year, a company has gathered statistics on the most common security incidents. The highest percentage deals with opening email attachments that contain malware.

Which of the following would mitigate this issue without reducing productivity?

A user regularly has to walk away from their computer and is worried someone may access their workstation.

Which of the following would BEST prevent this?

Which of the following types of security threats is delivered primarily via email?

A technician would like to limit computer access to certain users.

Which of the following should be configured?

Which of the following is BEST used to prevent other people from viewing a user's computer screen?

Which of the following is the default location for Fonts in Windows 7?

Physically observing a user input a code or password is known as:

After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large.

Which of the following is MOST likely the cause?

A technician recently removed spyware from a computer and now the user is getting error messages about system files.

Which of the following tools would a technician use to verify all system files are intact and in their original versions?

Simulation

A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles.

Instructions:

Launch the simulation to repair the failure Type Help in command line to show list of available commands.
When you have completed the simulation, please select the done button.

A home user has forgotten their password and cannot log into their Windows XP Home PC. They do not want to lose any information.

Which of the following should be used FIRST, assuming that the user had set up the PC?

A company wants to prevent non-authorized users from entering into a secure building.

Which of the following will BEST mitigate this activity?

A virtual machine running locally would be BEST utilized in which of the following situations?

A user has Share permissions of "Allow - Full Control" and NTFS permissions of "Allow - Read, Allow - Write, Deny - Modify" to a shared file.
In which of the following ways can they manipulate the file?

The computer was booting normally yesterday, but in the morning a message appears stating "Operating System Not Found".
This can be caused by which of the following?
(Select TWO).

When walking past a server with a RAID 5 array, a technician hears a loud clicking noise.

Which of the following could MOST likely occur?

Which of the following is TRUE about the difference between a worm and a virus?

Which of the following can preserve permissions when copying files from one volume to another? (Select TWO).

Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer?

Which of the following optical drives is the MINIMUM required to install Windows 7 Professional from optical media?

Which of the following requirements must be considered when implementing virtual servers with sensitive information?

The Aero feature is found in which of the following operating systems? (Select TWO).

A user recently installed a new video driver on a PC but upon boot Windows will not start.

Which of the following is the BEST option to correct the issue?

A user, Joe, wants to enable communication between his GPS and his smartphone.

Which of the following would allow for this communication?

An unauthorized user observing system security procedures is known as:

A technician is troubleshooting a customer's computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night.

Which of the following tools would the technician use to determine what is wrong with the computer?

A user is having difficulty installing a program in Windows Vista, as the computer appears to stall prior to the installation.

Which of the following is the BEST choice of why this is occurring?

A user does not want their kids to be able to install software on their home desktop.

Which of the following types of accounts should the user set up in Windows 7?

Ann, the network administrator, is notified that the server is responding very slowly. Upon entering the server room, she notices one of the drives in a RAID1 array has failed.

Which of the following would BEST restore full functionality of the server while preserving redundancy?

Joe, a user, should be aware of his surroundings when using a portable device to ensure that which of the following does not occur?

A technician is tasked with changing the account lockout threshold to 30 minutes in Windows
7.

Which of the following should the technician use to accomplish this task?

Which of the following security threats are typically designed to get the user to make a purchase? (Select TWO).

Which operating system feature will show a hard drive's status?

A local administrator would like to determine why a laptop is taking so long to boot into the operating system.

Which of the following tabs in MSCONFIG would the administrator access to BEST determine this?

Which of the following resources is MOST important for accessing remote virtual environments on a client machine?

Which of the following are true regarding Windows 32-bit versus Windows 64-bit Operating Systems? (Select TWO).

Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?

A user states that their old Windows XP notebook loses time when they power it off.

Which of the following items would address this problem?

A user has too many applications starting when they log into windows.
From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup?

A manager needs to have remote access to the main office at all times.

Which of the following is the BEST setup?

An IR printer stops working for half of an office while the other half is able to print.

Which of the following should be checked FIRST?

Which of the following is one of the major differences between a new tablet and a new laptop computer?

A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop.

Which of the following should the technician do?

When using an optical mouse connected via USB on a laptop and experiencing strange cursor movement, which of the following is MOST likely to be the cause? (Select TWO).

In Windows 7, which of the following is the MOST restrictive network location setting to control sharing files and granting access to a computer over a network?

A user reports that their laptop's keyboard has areas where the keys always get stuck together.
After disassembling the keyboard to clean it, which of the following processes would be the FIRST step to properly reassemble the keyboard?

Which of the following is a business use case for desktop virtualization? (Select TWO).

A user reports that their computer restarts at 3:00 PM every day.

Which of the following tools would BEST help a technician troubleshoot this issue?

A user states that their computer sounds like a hair dryer after being on for 15-20 minutes. The user also states that if they turn the computer off for 5-10 minutes and then turn it back on, it will run just fine for another 15-20 minutes before starting the noise again. The technician finds no problems with any of the internal fans.

Which of the following is the MOST likely issue?

Which of the following is the default directory for User Profiles in Windows 7?

Which of the following regular maintenance tasks for a workgroup of Windows PCs is MOST likely to be performed on a nightly basis?

Social engineering makes use primarily of which of the following techniques, to bypass common corporate security barriers?

A server administrator, Anne, has set up a new server on the company's network to provide centralized user and access management. The file permissions on the server have been shared over the network based on user groups divided into departments and do not have administrative rights.
This practice is called which of the following?

A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly.

Which of the following is the MOST likely cause of the message?

A technician must secure company documents from accidental disclosure.
Which of the following should be implemented?
(Select TWO).

A technician discovers that a hard drive has died in a RAID 0 configuration.

Which of the following would be the outcome of this situation?

A user reports a loud clicking noise coming from their PC, but the PC operates normally.

Which of the following actions should the technician perform FIRST when responding to this issue?

A user needs to replicate a large directory containing folders and files from one drive to another. It also contains several empty folders needed for future growth.

Which of the following commands should a technician use in order to accomplish this task?

A user states their Windows XP desktop PC fails to boot to the Windows logo.

Which of the following tools could a technician use to help diagnose if there is a pre-boot failure?

An administrative assistant receives a phone call from the IT department asking for personal information to update their records. One of the questions asked is the password to the company's administrative portal.

Which of the following is occurring?

A user installed a new SOHO router and new wireless NICs to increase their transmission speed from 802.11b to 802.11g with the manufacturer's default settings.
The user lives in an apartment building and is still experiencing slowness to the Internet after the installations.

Which of the following is the MOST secure option that a technician could implement to resolve this issue?

A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on.

Which of the following Control Panel options would be used to control the users that are able to shut the computer down?

Which of the following OS features is unique to Windows 7?

Ann, a user, reports her display is too dim.

Which of the following should be checked to potentially increase the brightness of the display?

After replacing a motherboard on a customer's laptop for a no POST issue, the technician realizes that there is no wireless connectivity on the laptop.

Which of the following should the technician do FIRST?

A Windows XP computer is displaying an error that states "virtual memory is running low".

Which of the following tabs in the system Control Panel is used to reconfigure virtual memory settings?

Joe, a user, copies a text document off of a CD drive into a folder. Joe has full control permissions on the folder. When Joe tries to edit and save the document, the system prompts him to save it to a new location.

Which of the following is the reason for this behavior?

By disabling DHCP and allowing only static IP address assignments, which of the following will occur? (Select TWO).

A remote user reports that their laptop will not power up. The technician has the user reseat the power connections to the wall, the power supply, and the laptop.
If it still does not power up, which of the following actions should be performed NEXT?

An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating system.

Which of the following should the technician select?

A user has just installed an old CRT monitor on their home PC, and is connected to the onboard VGA port. The user notes that the display has a green tint at all times.

Which of the following is the MOST likely cause of the issue?

Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?

A technician has booted a computer several times. Each time the technician observes a BSOD with the same stop error.
This indicates which of the following?

A user has a damaged file and has problems booting up.

Which of the following is the BEST choice to repair a corrupted Windows XP boot file?

A technician is installing Windows 7 on a new PC.

Which of the following would be the MOST likely third party driver needed during installation?

At the airport the company sales employees work on their laptops to submit financial proposals.

Which of the following would mitigate shoulder surfing?

Which of the following security threats is defined by its self-propagating characteristic?

Which of the following can be used as an appropriate boot device?

A computer system uses a large CRT. The display is experiencing display issues around the edges. The technician suspects something in the computing environment is causing the problem.

Which of the following should MOST likely be moved to reduce the issue?