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HP2-H08 Servicing HP Desktops , Workstations , and Notebooks

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HP · HP2-H08

Free HP2-H08 Exam Dumps Preview

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Question 1

Single choice

Which HP application enables you to convert landscape display to portrait display?

A
QuickLook
B
Quick Launch
C
Quick View
D
QuickWeb

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Correct answerC

Question 2

Single choice

What is the main function of a DisplayPort to DVI Adapter?

A
to convert the output of a graphics card from VGA to DVI
B
to convert DisplayPort output to DVI for use with a Single Link DVI-D monitor
C
to enable 3D graphics to be rendered more clearly on a CRT monitor
D
to enable S-Video support in order to view HDTV content

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Correct answerD

Question 3

Single choice

A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally.

What should you do first to troubleshoot this issue?

A
Replace the battery under warranty.
B
Verify that the docking station AC adapter has the correct wattage.
C
Replace the notebook system board.
D
Check the battery with the Battery Health Check Utility.

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Correct answerB

Question 4

Single choice

A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has reached the end of its useful life, even though the customer's notebook is still under warranty.

What should you do?

A
Replace the battery under warranty as long as the notebook is still under warranty.
B
Tell the customer that the battery warranty does not cover battery degradation.
C
Advise the customer to purchase an HP Care Pack to cover the battery replacement.
D
Recalibrate the battery to increase the battery capacity.

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Correct answerD

Question 5

Single choice

A customer is logged in to the network but cannot print to the network printer.

How do you determine if the issue is related to the PC or the network printer?

A
Replace the network cable from the PC and try to print.
B
Get the IP address from the printer and try to ping the address.
C
Change the drivers for the network printer and resend the print job.
D
Get the IP address of the NIC for the PC and try to ping the address.

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Correct answerB

Question 6

Single choice

Which function does the Wireless LAN 802.11 n standard provide?

A
uses the same antenna to receive and transmit simultaneously
B
operates in the 2.4GHz frequency range only
C
uses two or more transmitter and receiver antennas
D
provides more security features than 802.11

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Correct answerC

Question 7

Single choice

What is a benefit of HP DieamColor technology?

A
It automatically locates and hides defective pixels by changing their color.
B
It allows the use of a digitizer for point-and-click display functionality.
C
It produces consistent color across digital devices and applications.
D
It adjusts the color of the display according to the external light sources.

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Correct answerC

Question 8

Single choice

Which type of communication from HP is designated for HP internal use?

A
Service Advisory
B
Engineering Advisory
C
Product Bulletin
D
Service Bulletin

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Correct answerB

Question 9

Single choice

A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country.

What should the customer do to repair the notebook under warranty coverage?

A
The customer can bring the notebook to any service center in any country.
B
The customer should check with the service center in the foreign country.
C
The customer must return the product to a country where the product is supported.
D
The customer has invalidated the warranty by traveling outside their region.

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Correct answerC

Question 10

Single choice

Which technology does the monitor need to support to play a Blu-ray movie through a DVI connection?

A
DVI-I
B
HDCP
C
DVI-D
D
VGA

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Correct answerB

Question 11

Multiple choice

A monitor is moved to a new computer. Upon power-up the screen message Theft Mode Enabled displays.

How can you restore the monitor to normal operation? (Select two.)

A
Obtain the master PIN from the system administrator.
B
Disable the Theft Mode in HP Display Utility.
C
Enter the PIN in HP Display Assistant Utility.
D
Return the monitor to original computer and disable Theft Mode.
E
Press and hold the reset button on the back of the monitor.

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Correct answersB, D

Question 12

Single choice

What does HP Wireless Assistant enable you to do?

A
connect to a wireless WAN
B
manage BIOS information
C
manage hard drives
D
manage multiple wireless devices

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Correct answerA

Question 13

Single choice

You need to disassemble an HP tablet PC that you are unfamiliar with.

Which HP resource will provide you with video instruction?

A
Service Media Library (SML)
B
Support Media subscription
C
Maintenance and Service Guide
D
Onsite Agent's Reference Set (OARS)

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Correct answerA

Question 14

Single choice

Which range of colors does the HP DreamColor display?

A
more than 1 billion colors in a 30-bit. LED-backlit display
B
more than 10 billion colors in a 30-bit. LED-backlit display
C
up to 1 million colors in a 30-bit. LED-backlit display
D
up to 10 million colors in a 30-bit. LED-backlit display

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Correct answerA

Question 15

Multiple choice

Which devices are used to write data to removable media? (Select two.)

A
CD drive
B
DVD-RW drive
C
DVD drive
D
USB flash drive
E
Blu-ray drive

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Correct answersB, D

Question 16

Single choice

After performing a QuickRestore of an HP notebook, you discover that the restore partition is missing.

What is the probable cause?

A
The hard drive is faulty.
B
The QuickRestore media is corrupted.
C
QuickRestore media does not restore the partition.
D
The Restore Partition option was not selected during the QuickRestore.

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Correct answerD

Question 17

Multiple choice

A customer reports a computer that locks up at the HP Invent logo screen at POST.

What could be causing this? (Select two.)

A
third-party hardware
B
monitor
C
power management settings
D
corrupted operating system
E
incorrectly seated memory

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Correct answersA, E

Question 18

Single choice

What is the definition of multi-core technology?

A
a system board with more than one CPU socket
B
a single CPU that has multiple execution cores
C
a processor that runs at multiple speeds
D
a processor that has the ability to hyperthread

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Correct answerB

Question 19

Multiple choice

Which types of drive encryption does HP ProtectTools support? (Select two.)

A
folder level
B
master boot level
C
full volume level
D
BIOS level
E
operating system level

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Correct answersC, E

Question 20

Multiple choice

From which two locations can you run the DPS test? (Select two.)

A
the reset button on the power supply
B
System BIOS Diagnostics Menu
C
Windows Administrative tools
D
HP Vision Field Diagnostics
E
hpsetcfg tool

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Correct answersB, C

Question 21

Single choice

Which component has failed when the Power-On LED blinks red and beeps six times?

A
system board
B
system memory
C
video card
D
power supply

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Correct answerC

Question 22

Single choice

A customer calls because several of their newer model notebooks cannot boot when a third-party USB device is installed. Older models of the notebooks boot with the same device installed. You have already updated the BIOS to the latest available, but this does not resolve the issue.

What should you do?

A
Tell the customer that the third-party device is not supported.
B
Call HP technical support.
C
See if there is a BIOS update available for the USB device.
D
Remove and replace the system board.

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Correct answerA

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Servicing HP Desktops , Workstations , and Notebooks

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