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GCX-SCR Genesys Cloud CX: Scripting

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Genesys · GCX-SCR

Free GCX-SCR Exam Dumps Preview

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Question 1

Single choice

Where are Genesys Cloud CX call recordings stored by default?

A
On-premises servers
B
Microsoft Azure Cloud
C
Google Cloud Platform
D
AWS Cloud

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Correct answerD

Question 2

Single choice

Which statement best describes a List variable compared with a basic String, Number, or True/False variable?

A
A List variable stores multiple related values and can help manage collections such as dropdown options
B
A List variable is a secure encrypted variable used only for payment card numbers
C
A List variable can only store one Boolean value at a time
D
A List variable is the same as a built-in variable and cannot be created by script designers

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Correct answerA

Question 3

Single choice

What does the Scripter.Refresh Input Variables action do?

A
It re-fetches values from the conversation and updates the script's input variables
B
It refreshes the agent's browser tab and reloads the entire Genesys Cloud UI
C
It publishes the latest saved draft of the script to agents
D
It clears all output variables from the conversation object

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Correct answerA

Question 4

Multiple choice

Which two statements correctly describe how Screen Pop works with Architect and script variables? (Choose two.)

A
Architect can use Set Screen Pop to select a published script and define values for the script's input variables
B
Screen Pop automatically performs CRM API reads and writes without a Data Action or integration configuration
C
Values passed to script variables through Set Screen Pop can be visible as participant data, so sensitive PII should be avoided
D
A draft script can be selected by Set Screen Pop before it is published

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Correct answersA, C

Question 5

Multiple choice

Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information.

Select the appropriate statement(s) that apply to this scenario. (Choose two.)

A
Aaron collects the payment info without pausing the recording.
B
Aaron invokes a Secure Pause action and collects the payment information.
C
Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.
D
Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.

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Correct answersB, C

Question 6

Single choice

Before a script designer can insert a Contact List Form component, what must be configured?

A
The script's Outbound property must be enabled and associated with a contact list
B
The script must be assigned as the default script for every queue
C
The script must include a Secure Pause action on the first page
D
The script must have at least one Architect prompt configured

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Correct answerA

Question 7

Single choice

You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.

1. Associate a contact list with the script.
2. Create a Script.
3. Invoke the "Outbound Create Contact" action with appropriate variables.
4. Enable Outbound features.

A
2,4,1,3
B
2,3,4,1
C
1,2,3,4
D
2,4,3,1

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Correct answerA

Question 8

Multiple choice

What are the default roles that permit you to edit scripts? (Choose two.)

A
PureCloud User
B
Outbound Admin
C
Script Designer
D
Master Admin
E
Outbound Agent

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Correct answersC, D

Question 9

Single choice

Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the

correct option. Variables: value = 10, currency =$.

A
{{value}} + {{currency}}
B
{value} + {currency)}
C
{{value}}{{currency}}
D
{value} {currency}

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Correct answerC

Question 10

Single choice

What property should you enable for a variable whose value is to be saved to external storage?

A
Custom
B
Input
C
Output
D
External

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Correct answerC

Question 11

Single choice

By default, scripting doesn't have a separate data type for decimals.

A
True
B
False

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Correct answerA

Question 12

Single choice

Which statement correctly describes the difference between Save and Publish for a script?

A
Save preserves the current script work, while Publish makes a saved script available for use by Architect call flows or outbound campaigns
B
Save immediately makes the script available to all agents in every queue
C
Publish can be performed before a new script is saved for the first time
D
Save and Publish are identical actions with different button labels

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Correct answerA

Question 13

Single choice

Which of the following statements about Genesys Cloud CX scripts is most accurate?

A
Scripts can be used for inbound interactions only.
B
Scripts are only used to configure flows when setting up Architect.
C
Scripts can be used for inbound calls, outbound dialing campaigns, email interactions, chat interactions, and other supported interactions, but they do not work for internal calls.
D
Scripts may be used for outbound dialing campaigns only.

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Correct answerC

Question 14

Single choice

An inbound call flow collects an account ID before transferring the call to an agent. The agent script must use that account ID to open the matching CRM record.

Which script configuration best supports this requirement?

A
Create a String variable with Input enabled and use it in a Scripter.Open URL action
B
Create a Number variable with Output enabled only and assign it to a campaign stage
C
Add a Contact List Form component and bind it to the inbound caller ID
D
Configure Secure Pause so that the account ID is hidden from the recording

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Correct answerA

Question 15

Multiple choice

Which two statements about Custom Actions and Page Load Actions are correct? (Choose two.)

A
A Custom Action can execute multiple steps and can include If/Else logic based on variable values or expressions
B
A Page Load Action always requires the agent to click a visible button before it can run
C
Data Actions.Execute Data Action can be invoked from a component that supports actions or from a Page Load Action
D
Custom Actions cannot call built-in Scripter actions such as Set Variable or Change Page

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Correct answersA, C

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Genesys Cloud CX: Scripting

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