Free GCP-GC-REP Exam Dumps Preview

Question 1

Single choice

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

1. A

   Agent Metrics Report

2. B

   Agent Activity Summary Report

3. C

   Agent Login-Logout Details Report

4. D

   Agent Quality Details Report

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Correct answerB

Explanation

References:
https://help.mypurecloud.com/articles/agent-activity-summary-report/

Question 2

Single choice

After Call Work for callback interactions is always _______.

1. A

   One

2. B

   Based on the agent status

3. C

   Zero

4. D

   Two

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Correct answerC

Explanation

References:
https://help.mypurecloud.com/articles/call-work-acw/

Question 3

Single choice

After the report gets deleted, you can download it from the archived list.

1. A

   True

2. B

   False

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Correct answerB

Question 4

Single choice

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated.

Where can you find this information for Genesys Cloud Contact Center?

1. A

   Resource Center

2. B

   Google

3. C

   Contact Center User Manual

4. D

   CIC Data Dictionary

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Correct answerA

Question 5

Single choice

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

1. A

   True

2. B

   False

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Correct answerB

Explanation

References:
https://help.mypurecloud.com/articles/user-status-detail-report/

Question 6

Single choice

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

1. A

   Genesys Cloud Admin

2. B

   Genesys Cloud User

3. C

   Genesys Cloud Reporting

4. D

   Genesys Cloud Supervisor

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Correct answerC