AHIMA AHIMA Certifications RHIA Questions & Answers

• Question 1611:

  Which quality management theorist believed that merit raises, formal evaluations, and quotas established through benchmarking hinder worker productivity and growth?

  A. Brian Joiner

  B. Philip Crosby

  C. Joseph Juran

  D. W. Edwards Deming

  Correct Answer: D

• Question 1612:

  The following performance tool is used to provide structure by classifying information into smaller groups. What is the name of this chart/diagram?

  

  A. flowchart

  B. matrix

  C. affinity diagram

  D. arrow diagram

  Correct Answer: C

• Question 1613:

  Eighty (80) requests for records to be pulled for the emergency room were processed in January. From the histogram provided, what was the most frequent amount of time taken to process a request?

  

  A. 1-10 minutes

  B. 11-20 minutes

  C. 21-30 minutes

  D. 31-40 minutes

  Correct Answer: B

• Question 1614:

  Which quality management theorist focused on zero defects as the goal of performan improvement efforts?

  A. Kaizen

  B. Crosby

  C. Peters

  D. Deming

  Correct Answer: B

• Question 1615:

  As Director of the HIM department, you are asked to chair a committee that will recommend pharmacy information system. The information has been collected, and you bring your committee together to prioritize their suggestions. This method of working with information known as

  A. force field analysis.

  B. Delphi process.

  C. nominal group process.

  D. correlation analysis.

  Correct Answer: C

• Question 1616:

  The quality improvement team for the HIM department meets to generate ideas to address physician complaints about missing dictation reports. What QI tool would prove useful in discussing various recommendations for solving this problem?

  A. flowchart

  B. scatter diagram

  C. check sheet

  D. brainstorming

  Correct Answer: D

• Question 1617:

  A histogram is a valuable tool for representing

  A. the solution to a problem.

  B. priorities in problem solving.

  C. a frequency distribution with continuous-interval data.

  D. the root causes of a problem.4,

  Correct Answer: C

• Question 1618:

  As based in case law decisions and the Joint Commission standards, who is ultimately responsible to ensure quality and appropriateness of patient care in a health care facility?

  A. chief executive officer

  B. medical staff

  C. governing body or board of trustees

  D. hospital attorney

  Correct Answer: C

• Question 1619:

  What action(s) would assist the manager of a medical record department in improving customer perception of the quality of services provided by the department?

  A. Establish a 2-week turnaround time for all dictated reports.

  B. Refuse to fax patient information to protect confidentiality.

  C. Have physicians and hospital staff retrieve their own medical records.

  D. Identify specific customer needs in order to design value-added services.

  Correct Answer: D

• Question 1620:

  Patient mortality, infection and complication rates, adherence to living will requiremen adequate pain control, and other documentation that describe end results of care or a measura change in the patient's health are examples of

  A. outcome measures.

  B. threshold level.

  C. sentinel events.

  D. incident reports.

  Correct Answer: A