ServiceNow ServiceNow Certifications PR000370 Questions & Answers

• Question 1:

  Which one of the following statements describes the purpose of a Service Catalog workflow?

  A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

  B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

  C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

  D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

  Correct Answer: C

• Question 2:

  Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

  A. report

  B. workflow

  C. event

  D. task

  Correct Answer: D

• Question 3:

  Which are valid Service Now User Authentication Methods? (Choose three.)

  A. XML feed

  B. Local database

  C. LDAP

  D. SSO

  E. FTP authentication

  Correct Answer: BCD

• Question 4:

  Access Control rules may be defined with which of the following permission requirements? (Choose three.)

  A. Roles

  B. Conditional Expressions

  C. Assignment Rules

  D. Scripts

  E. User Criteria

  F. Groups

  Correct Answer: ABD

• Question 5:

  What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

  A. Answer Agent

  B. live Feed

  C. Virtual Agent

  D. Connect Chat

  Correct Answer: C

• Question 6:

  What is the purpose of a Related List?

  A. To create a one-to-many relationship

  B. To dot-walk to a core table

  C. To present related fields

  D. To present related records

  Correct Answer: D

• Question 7:

  A knowledge article must be which of the following states to display to a user?

  A. Published

  B. Drafted

  C. Retired

  D. Reviewed

  Correct Answer: A

• Question 8:

  Where can Admins check which release is running on an ServiceNow instance?

  A. Memory Stats module

  B. Stats module

  C. System.upgraded table

  D. Transactions log

  Correct Answer: B

• Question 9:

  The baseline Service Catalog homepage contains links to which of the following components?

  A. Record Producers, Order Guides, and Catalog Items

  B. Order Guides, Item Variables, and Workflows

  C. Order Guides, Catalog Items, and Workflows

  D. Record Producers, Order Guides, and Item Variables

  Correct Answer: A

• Question 10:

  Which of the following statements is true when a new table is created by extending another table?

  A. The new table archives the parent table and assumed its roles in the database

  B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

  C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

  D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

  Correct Answer: C