Pegasystems Pegasystems Certifications PEGAPCLSA85V1 Questions & Answers

• Question 51:

  You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that arc not supported by Pega. Which approach satisfies these requirements?

  A. Each access group can use separate portals, harnesses, and sections. Use Specialty Components and use XML to pass data.

  B. Level age the Case Manager and Case Worker as reference points to create new portals, if required. Use Special Components and use JSON to pass data.

  C. Create different harnesses for each user's workspace. New portal rules are not needed. Define Specialty Components and use JSON to pass data.

  D. Identify the functionality required for each portal. Customize the portal either by modifying the section or harness. Use Specialty Components and use XML to pass data.

  Correct Answer: C

• Question 52:

  XYZ, Inc. is multinational software interested in deploying a worldwide application as soon as possible. The application currently does not have requirements that depend on its user's geographical region. An outside consultant suggested that the application initially be generated with a framework and implementation layer.

  Which three questions do you ask to validate the outside consultant's recommendation? (Choose Three)

  A. Can the framework layer instead consist of multiple built-on applications?

  B. How many languages and locales must the application eventually support?

  C. Is there a reason why this decision cannot be made at a later time?

  D. Is there an intent to market the framework layer to other companies?

  E. What is the name of the first division or region that uses the application?

  Correct Answer: ACD

• Question 53:

  A pega application has cases that represent customer accounts each with many members.

  When a member of a customer account registers with the application through an offline component, a related registration transaction is recorded. An advanced agent updates the customer account cases with new members. The application is running in a multimode system and advanced agents are enabled on all nodes. Which two elements are valid design choices? (choose two)

  A. Use the optimistic locking option on the case types.

  B. Create a Registration subcase configured to run in offline mode.

  C. Leverage the default object lock contention requeuing capability.

  D. Override DetermineLockString to use .AccountID instead of .pyID as the lock string.

  Correct Answer: BC

• Question 54:

  A shipping case needs to wait a specific time period before progressing in its flow. The developer is considering using a wait shape or an assignment with an SLA to perform this function.

  Identify the two requirements for which a wait shape is the simpler approach. (Choose Two)

  A. Adjust the case urgency when the assignment is created-

  B. Manually step past the waiting point prior to the designated time.

  C. Present a custom UI form to the user while waiting to expire.

  D. Automatically bypass locking when the assignment is created.

  Correct Answer: BD

• Question 55:

  An application contains cases which transition though different statuses throughout their life cycle which typically lasts 3 months.

  Design a reporting strategy to display the number of cases by status at the end of each month for a 12-month period.

  A. Configure an agent to record monthly case status in a separate table and report on that table.

  B. Configure an activity to generate the data in the clipboard and report using a custom section.

  C. Configure a summary report that leverages sub reports for each month.

  D. Configure a Declare index to record case data to a separate table.

  Correct Answer: B

• Question 56:

  Select two ways for queuing an item for a queue processor. (Choose Two.)

  A. Use the Queue-for-processing method

  B. Use Utility smart shape

  C. Use Run in Background smart shape

  D. Use the Queue for -agent method

  Correct Answer: AC

• Question 57:

  MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.

  MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.

  Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

  A. Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.

  B. Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.

  C. Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.

  D. Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day

  Correct Answer: A

• Question 58:

  Which of the following Skin rule customizations help satisfy the states requirements?

  A. In the Skin rule, configure the importance field for each column included in a repeating layout.

  B. In the Skin rule, configure the Column Layout and specify the width of the sidebar on desktops.

  C. In the Skin rule, configure the Column Layout and specify how the sidebar appears on tables and smart phones.

  D. In the Skin rule, configure the style for all application field values, paragraphs, and correspondence records.

  Correct Answer: A

  Explanation: You are designing an accessible Pega application for French and English- language users who require assistive technologies. The application must be able to run from desktop, tablet, and mobile phone browsers. Also, several screens require the ability to save changes and refresh the screen.

• Question 59:

  Identify the two correct statements regarding Localization wizard capabilities. (Choose Two)

  A. Extracts the string values from all application field values, paragraphs, and correspondence records.

  B. Creates field value rules for all labels used in the application.

  C. Automatically sets the locale, base currency, and time zones based on the user's language.

  D. Generates a package for French even though Pega provides an associated language pack.

  Correct Answer: CD

• Question 60:

  Customer information is captured in an application. Corporate policy states that private information be secured and only visible to a limited users.

  Which configuration do you recommend?

  A. Use a visible when rule for the properties displaying sensitive information.

  B. Create an access control policy restricting access to the sensitive information.

  C. Configure an access deny rule restricting access to the sensitive information.

  D. Move sensitive information to separate sections and apply a privilege to the sections.

  Correct Answer: B