Pegasystems Pegasystems Certifications PEGACSA74V1 Questions & Answers

• Question 31:

  A help desk ticket case type is defined as follows:

  If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

  

  A. When the Triage stage completes

  B. When the Process ticket step completes

  C. When the Process ticket step starts

  D. When Verify solution step starts

  Correct Answer: C

• Question 32:

  In an application selling office supplies, the Payment form displays order items and collects payment information. In the Payment section rule, the order items are grouped in a dynamic layout. You find out later that the OrderSummary form also needs to display the order items. How do you implement the UI so that the order items display is shared between Payment and OrderSummary forms?

  A. Reuse the Payment section in the OrderSummary form and circumstance the section rule to hide payment information.

  B. Build the OrderSummary section with a layout inside to group the order items, similar to the Payment section.

  C. Embed the Payment section in the OrderSummary section.

  D. Convert the Payment section layout that contains order items to a section, and embed this section in the OrderSummary section.

  Correct Answer: B

• Question 33:

  Direct Capture of Objectives (DCO) aims to increase which two aspects of application delivery? (Choose Two)

  A. Accuracy

  B. Coding

  C. Speed D. Performance

  Correct Answer: AC

• Question 34:

  A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount. Select the case type relationship that satisfies the requirement.

  A. Configure hotel review as a spin-off case of the checkout request.

  B. Configure checkout request as a child case of hotel review.

  C. Configure both checkout request and hotel review as top-level cases.

  D. Configure hotel review as a child case of the checkout request.

  Correct Answer: D

• Question 35:

  You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?

  A. Group the case ID column.

  B. Group the manager name column.

  C. Summarize the manager name column.

  D. Summarize the case ID column.

  Correct Answer: D

• Question 36:

  The business process for an automobile insurance claim consists of the following phases:

  . Submission: The customer contacts a customer service representative (CSR) to file the claim. . Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

  . Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

  . Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

  A. Submission

  B. Verification

  C. Repair

  D. Review

  Correct Answer: C

• Question 37:

  Which requirement is satisfied by configuring a service level agreement?

  A. Requests from customers with elite status go to a dedicated work group.

  B. A transaction review is completed within 24 hours.

  C. Users are notified when they receive an assignment.

  D. Transaction dispute cases are considered more urgent than address change cases.

  Correct Answer: B

• Question 38:

  Which two statements demonstrate the role of a report? (Choose Two)

  A. Reports are used to assess process performance.

  B. Reports are used to update data in a database.

  C. Reports are used to select items from a list while working in an assignment.

  D. Reports are used to source a list of selectable items while working in an assignment.

  Correct Answer: AC

• Question 39:

  Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

  

  A. Replace the Wait step in the Item Return stage with a Change Stage step.

  B. Add a decision in the Item Return process to change the stage when a return is not necessary.

  C. Add a condition to skip the Item Return stage when a return is not necessary.

  D. Add an Item Retention alternate stage and define a process for retention of item.

  Correct Answer: C

• Question 40:

  Which two conditions do you test with a unit test? (Choose Two)

  A. A property value is set correctly by a data transform.

  B. A data page populates without any errors.

  C. An application displays user views for 20 users within three seconds.

  D. An application is successfully migrated to a test system.

  Correct Answer: AD