For an engineering department with a total quality management program, important elements of quality management include all of the following except:
A. Basing performance evaluations on the number of projects completed.
B. Comparing results with those of other engineering departments.
C. Creating a quality council within the engineering department.
D. Conducting post-project surveys on performance.
According to the ISO 14001 standard, which of the following is not included in the requirements for a quality management system?
A. Key processes across the entity which impact quality must be identified and included.
B. The quality management system must be documented in the articles of incorporation, quality manual,procedures, work instructions, and records.
C. Management must review the quality policy, analyze data about quality management system performance, and assess opportunities for improvement and the need for change.
D. The entity must have processes for inspections, testing, measurement, analysis, and improvement.
Which of the following budgets must be prepared first?
A. Cash budget.
B. Production budget.
C. Sales budget.
D. Selling and administrative expenses budget.
An internationally recognized brand name is an entrance barrier to new competitors because new competitors would:
A. Have to initiate a price war in order to enter the industry.
B. Face increased production costs.
C. Face increased marketing costs.
D. Face higher learning costs, which would increase fixed costs.
Which of the following factors would reduce dissatisfaction for a management trainee but would not particularly motivate the trainee?
A. A sense of achievement.
B. Promotion.
C. Recognition.
D. An incremental increase in salary.
Which stage in the industry life cycle is characterized by many different product variations?
A. Introduction.
B. Growth.
C. Maturity.
D. Decline.
According to IIA guidance, which of the following is a typical risk associated with the tender process and contracting stage of an organization's IT outsourcing life cycle?
A. The process is not sustained and is not optimized as planned.
B. There is a lack of alignment to organizational strategies.
C. The operational quality is less than projected.
D. There is increased potential for loss of assets.
Organizational activities that complement each other and create a competitive advantage are called a:
A. Merger.
B. Strategic fit.
C. Joint venture.
D. Strategic goal.
Which of the following is a characteristic of just-in-time inventory management systems?
A. Users determine the optimal level of safety stocks.
B. They are applicable only to large organizations.
C. They do not really increase overall economic efficiency because they merely shift inventory levels further up the supply chain.
D. They rely heavily on high quality materials.
Which of the following statements regarding program change management is not correct?
A. The goal of the change management process is to sustain and improve organizational operations.
B. The degree of risk associated with a proposed change determines if the change request requires authorization.
C. In order to protect the production environment, changes must be managed in a repeatable, defined, and predictable manner.
D. All changes should be tested in a non-production environment before migrating to the production environment.
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