Which of the following statement is TRUE about the process view of an organisation?
A. It focuses on the customer of the organisation.
B. It focuses solely on the internal view of the organisation.
C. It focuses on the functions of an organisation.
D. It focuses on the organisational structure.
Which of the following BEST describes the term value proposition?
A. The net present value of a proposed project.
B. The value that a product or service offers to customers.
C. The proposed value of benefits in a cost-benefit analysis.
D. The value of the Internal Rate of Return of a project.
Which of the following is an advantage to the host organisation of using an internal consultant to conduct a business analysis project?
A. They will have a broad business perspective.
B. They will be familiar with the host organisation.
C. They will only be paid when they are needed.
D. They will have a dispassionate view of the host organisation.
The following is a list of statements about stakeholders and stakeholder management.
a.
A customer can be considered as a stakeholder in a project.
b.
A supplier can be considered as a stakeholder in a project.
c.
Stakeholders' positions do not remain static during the life of the project.
d.
Communication must not be tailored to each stakeholder in the project.
Which of the following is correct?
A. Statements a, b and c are correct, statement d is incorrect.
B. All four statements are correct.
C. Statements a and c are correct, statements b and d are incorrect.
D. Statements b and c are correct, statements a and d are incorrect.
It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified?
A. As a tangible benefit.
B. As an intangible cost.
C. As a tangible cost.
D. As an intangible benefit.
Which of the following is NOT an example of a generic stakeholder group?
A. Regulators.
B. Competitors.
C. Testers.
D. Employees.
When undertaking business system modelling how many Business Activity Models' (BAM's) are initially produced?
A. One for each system under consideration.
B. One for each CATWOE.
C. One for each Actor.
D. One to reflect the perspective of the Owner.
Which investigation technique is supported by use case' descriptions?
A. Scenario Analysis.
B. Questionaires.
C. Document Analysis.
D. Interviewing.
Which category of activities should be identified first when developing a 'Business Activity Model' (BAM)?
A. Enabling.
B. Planning.
C. Doing.
D. Monitoring.
Which of the following statements is TRUE?
A. Improving the business process is concerned with removing problems identified in the AS- IS process.
B. Introducing bottlenecks is an important principle of business process re-design.
C. It is not permissible to show decision diamonds on a swim-lane diagram.
D. Processes cannot be improved by changing the sequence of activities alone.
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