Which of the following utilize the "Automated Case User" (Select all that apply):
A. When a case is automatically assigned using assignment rules this user is listed in the case history
B. When a email notification is triggered via workflow this user is listed in the case history
C. When a case is escalated this user is listed in the case history
D. When a case is created via Web-To-Case this user is listed in the case history
E. When a case is created via Email-To-Case this user is assigned as the case owner.
If a user's profile contains log in hour restrictions which of the following time zones is used to calculate the hours they have access to Salesforce.com CRM?
A. Organization wide default time zone
B. User's time zone
C. Time zone set in the user's profile
Which of the following are true about the field type "Text Area(Long)" ?
A. 1) Maximum length of 32,000 chars. 2) Any length from 0 to 32,000 chars. is allowed 3) Line breaks do not count towards the max length of the field 4) This data type is not available for activities or products on opportunities
B. 1) Maximum length of 3200 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks do not count towards the max length of the field 4) This data type is not available for activities or products on opportunities
C. 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field 4) This data type is available for activities or products on opportunities
D. 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field 4) This data type is not available for activities or products on opportunities
You can create which of the following types of email templates (Multiple correct answers):
A. Text
B. HTML with letterhead
C. JavaScript
D. Custom HTML
E. Text with letterhead
F. Visualforce
What is the maximum length of any auto-number field?
A. 20
B. 30
C. 40
D. 50
E. 60
If your org is configured for data export, you can generate backup files manually how often?
A. Everyday
B. Once every 6 days
C. Once every 15 days
D. Once every 5 days
Which of the following are options when transferring accounts (Multiple correct answers)
A. Transfer open opportunities
B. Transfer closed opportunities
C. Transfer closed cases
D. Transfer open cases
E. Keep Account Teams
F. Transfer custom objects
Which of the following statements is true about Dashboard Refreshes?
A. Your organization is limited to no more than 400 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.
B. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.
C. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to four dashboard refreshes per hour per day; Enterprise Edition users can schedule up to two dashboard refresh per hour per day.
What other permissions does the "Manage Analytic Snapshots" permission require (Select all that apply).
A. Schedule Dashboards
B. Run Reports
C. Manage All Data
D. View Setup and Configuration
When creating a custom report type all objects display in the Primary Object drop-down list, including those you do not have permission to view. For example, even if you don't have permission to view leads, leads are available in the Primary Object drop-down list so that you can build lead report types for other users.
A. True
B. False
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