APICS CLTD Online Practice Questions and Exam Preparation

APICS CLTD Online Questions & Answers

• Question 151:

  Which of the following conditions when met, economically justifies the addition of new warehouse facilities?

  A. Cost of warehousing and local delivery is greater than cost of direct shipment to the customers
  B. Cost of warehousing and local delivery is less than cost of direct shipment to the customers
  C. Cost of warehousing is greater than cost of local delivery
  D. Cost of warehousing is less than cost of local delivery
  A. Cost of warehousing and local delivery is greater than cost of direct shipment to the customers

• Question 152:

  A logistics manager has received a lot of customer complaints concerning damaged products. This represents which of the following customer service dimensions?

  A. Time
  B. Dependability
  C. Communication
  D. Convenience
  B. Dependability

• Question 153:

  Which of the following statements is a cause of inaccurate forecasting?

  A. Poor management involvement
  B. Promotional marketing
  C. Capacity increase due to new investment
  D. Strong operations in comparison to poor marketing strategy
  A. Poor management involvement

• Question 154:

  The allocation of revenues and costs to customer segments or individual customers in order to estimate segment value is known as:

  A. customer relationship management (CRM).
  B. customer profitability analysis.
  C. customer service analysis.
  D. customer standardization analysis.
  B. customer profitability analysis.

• Question 155:

  A transportation manager is making a decision to change from common carrier to private carrier. Three key advantages of private carrier are:

  A. increased back-haul efficiency, lower transit times, and flexibility.
  B. lower freight claims, lower inventory levels, and lower fixed costs.
  C. lower transit times, flexibility, and improved customer service.
  D. increased driver turnover, lower transit times, and improved customer service.
  C. lower transit times, flexibility, and improved customer service.

• Question 156:

  The most important reason for an organization to consider a logistics network redesign is the change in:

  A. transportation rates.
  B. raw material costs.
  C. labor costs or availability.
  D. the location of demand.
  B. raw material costs.

• Question 157:

  Which of the following forecasting methods attempts to identify patterns of repeating demand over a period of time?

  A. Trend
  B. Seasonality
  C. Exponential smoothing
  D. Delphi
  B. Seasonality

• Question 158:

  When determining the optimal logistics terminal location, one of the primary goals is to minimize:

  A. peddle time
  B. stem miles
  C. the number of pick-up locations
  D. the size of customer shipments
  B. stem miles

• Question 159:

  A restriction that can be classified as a non-tariff barrier would be a(n):

  A. registration license.
  B. import quota.
  C. cargo preference.
  D. manufacturing location.
  B. import quota.

• Question 160:

  From a strategic customer relationship management (CRM) perspective, a company should strive to:

  A. not refuse to do business with a customer.
  B. provide customer intimacy to all customers.
  C. realize that the same approach may be inappropriate for all customers.
  D. realize that all customers desire close relationships with the company.
  D. realize that all customers desire close relationships with the company.