Which of the following statements is NOT a role for Management Accountants involved in the strategy development process?
A. Consider and raise awareness of the ethical impact of proposed strategic decisions.
B. Integration of financial and non-financial information.
C. Writing the Annual Report.
D. Assist the Board in determining risk appetite.
ABC is an independent training provider in Country F. It provides training in business related subjects to a wide range of corporate customers. All of its tutors must possess a nationally accredited training qualification before being allowed to teach and all of its courses follow nationally accredited programmes which are externally monitored. This is considered to be a critical aspect of its business reputation.
ABC has one major competitor, XYZ, within Country F. XYZ offers similar courses to ABC but its tutors do not have to have an accredited training qualification and its courses do not follow the national accredited programmes. The style and content of courses varies significantly between XYZ's centers.
There are a number of universities which offer nationally accredited courses within Country F. ABC does not consider these as competitors because typically they attract students wishing to undertake degree courses. The average university pass rate for nationally accredited programmes is currently higher than ABC's.
Which of the following types of benchmarking would be most useful for ABC?
A. Process
B. Internal
C. Competitor
D. Strategic
Directors have a duty to shareholders and other stakeholders and are required to promote the success of the company.
Which THREE of the following are valid roles and responsibilities of directors? (Choose three.)
A. To be responsible for keeping all external stakeholders satisfied.
B. To have regard for the interests of the company's employees.
C. To focus only on maximizing company profits.
D. To consider the likely consequences of any decision in the long term.
E. To avoid conflicts of interest and of duties.
Information Systems (IS) strategy is correctly defined as:
A. The planning, organizing, investment and control of information applications in the organization.
B. Identifying the information needs of the organization and aligning development to them.
C. Decisions on the hardware, software and communications solutions used in the organization.
D. The roles and structure of information specialists in the organization and their relationship with users.
A Service Level Agreement (SLA) defines exactly what services a service provider will provide and the required level or standard for those services.
Which of the following statements regarding Service Level Agreements is NOT correct?
A. Service Level Agreements should include the expected response time to technical queries.
B. Service Level Agreements should include the targets and benchmarks to be used and the consequences for failing to meet them.
C. Service Level Agreements should include the procedures for cancelling the contract.
D. Service Level Agreements should include a guarantee to provide 100% availability for complaint resolution.
M has been appointed as an external change agent to lead and implement a large scale re-structuring strategy which is being undertaken by a large bank. M has been appointed due to his extensive experience in a wide range of organizational re-structuring programmes. This re-structuring strategy will involve a large number of redundancies and the implementation of a new organization-wide management reporting system. M will need to work with staff from all departments and levels of the organization. The Board of Directors of the bank believes that an external change agent will bring more benefits to the change process than using an internal change agent.
Which of the following are the most likely benefits that could be achieved by the bank by appointing an external change agent to lead and implement the re-structuring strategy? (Choose all that apply.)
A. The change process should be less costly if an external change agent is appointed.
B. The bank can exploit the specialist expertise of the external change agent.
C. As a dedicated resource, the external change agent can give more time to the change process.
D. The external change agent will be more objective in decision-making than an internal change agent.
E. The external change agent will have better relationships with the bank employees than an internal change agent.
F. The speed of delivery of the change process will be quicker when using an external change agent.
A direct external change trigger is:
A. A general increase in the use of the Internet by society.
B. An economic recession in an organization's home country.
C. A powerful competitor forcing an organization to cut its prices.
D. The introduction of new environmental protection policies by the government.
Country W hosts a large music competition every 5 years, which is attended by many international musicians. The success of the competition is dependent upon effective Customer Relationship Marketing being established with many different market groups around the world. These include music colleges who send their students, broadcasting companies who broadcast the event on radio and television, audience members, online ticket sellers and music journalists who write about the competition in specialist journals.
Using Payne's 'Six Markets Model', which of the following is the correct classification for the music journalists writing about the competition?
A. Customer market
B. Supplier market
C. Referral market
D. Influence market
'Big data' refers to datasets whose size is outside the ability of typical database software tools to capture, store, manage and analyze.
Which of the following statements is NOT a valid statement with regard to 'big data'?
A. 'Big data' will require the right infrastructure, incentives and safeguards to address public concerns.
B. As technology advances overtime, the size of datasets that qualify as 'big data' will also increase.
C. The definition of 'big data' can vary by sector, depending on the software tools and dataset sizes common to a particular industry.
D. Sufficient analytical and managerial talent is available to exploit the opportunities associated with 'big data'.
Which of the following would be likely to encourage an organization to use Scenario Planning? (Choose all that apply.)
A. The organization often experiences 'group-think', leading to a narrow view of the future.
B. Competitor's are increasingly using Scenario Planning as part of their strategy formulation process.
C. The organization has achieved all of its objectives and operates within a stable external environment.
D. The organization has not previously experienced any major surprises or expensive strategic mistakes.
E. Uncertainty in the industry is high, relative to management's ability to predict or adjust to change.
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