Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?
A. Activate a content rule to flag member-generated content with a Review Moderation action.
B. Create a rate rule and apply it to posts with newly registered members as the criteria.
C. Grant the “Community Moderator” permission to allow access to view engagement reports.
D. Grant the “Moderate Communities Feed” permission to Community members so they can flag content.
Universal Containers recently rolled out a Community to its partners. The internal sales team has the following requirements:
•Ability to support the addition of 50 new partners every month.
•Ability to pass leads to the partners.
•Continue to have access to the leads after transfer to a partner.
•Access to the Opportunity when the partner converts the lead.
•Leads should be visible to only the partner who is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?
A. Allow partner users to manually share the Leads and Opportunities with internal users.
B. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.
C. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.
D. Create Lead and Opportunity Sharing Rules that share those records to a public group of partner users.
Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: • Grant Or remove employees access to the partner account. • Specify the access level (Read, Read-Write). • Add or remove a group of employees to the partner account. • Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
A. Leverage manual shares.
B. Leverage Account Teams.
C. Leverage public groups.
D. Leverage sharing rules.
Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?
A. Use the Case object with full layout, return five records, and use the "My Cases" list view.
B. Use the Case object, return five records, use the "My Cases" list view, and disable public access.
C. Use the "My Cases' list view with compact layout, return five records, and disable public access.
D. Use the Case object with compact layout, retum five records, and use the 稭y Cases" list view.
Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?
A. Create a page layout for leads and assign it to those profiles that have access to the Community.
B. Create a Detail page for invoices and add the page as a Navigation Menu item.
C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.
D. Add Opportunities as a Salesforce Object in the Navigation Menu.
Universal Containers builds a Community with public access to Knowledge Articles and QandA. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?
A. Enable "Public can access the community" checkbox under General Settings in Community Builder.
B. Add the Guest User profile to the members in Community Management.
C. Go to the Guest User profile and give to the Visualforce page.
D. Change the org-wide default sharing to Public Full Access.
Universal Containers is launching a Community to provide a self-help Channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
A. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
B. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners
C. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
D. Design and develop custom Community Lightning Components for surveys and electronic signatures.
Universal Containers is launching a Community to provide a self-help Channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
A. Partner Community Plus License
B. Service Cloud License
C. Support Community License
D. Customer Community Plus License
Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
A. Users with the Customer Community Login license.
B. Users with the High-Volume Customer Portal license.
C. Users with the Customer Community license.
D. Users with the Customer Community Plus license.
A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rules are required to accommodate all of the criteria?
A. 5
B. 6
C. 8
D. 18
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