Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a self-service community that will host published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives.
Which two features should be used to fulfill this goal? (Choose two.)
A. SOS
B. Knowledge
C. Content
D. Chat
At Ursa Major Solar, an Administrator has set up a new user.
The user needs to activate the account before the email link expires by default.
How long does the user have before the link expires?
A. 10 days
B. 14 days
C. 6 days
D. 7 days
Users at Universal Containers need the ability to save email templates in the following folder:
"Unified Public Email Templates"
Currently, users are unable to do so.
Which action should a System Administrator take to allow users to save emails to this folder?
A. Navigate to the profile of each user and check the box for Manage Public Templates.
B. Navigate to the email templates and manually share each with the specific users.
C. Navigate to the email templates and manually share each with the Profile of the specific users.
D. Navigate to the user record and check the box for Manage Public Templates.
Ursa Major Solar utilizes Accounts in its Sales process; however, not all users have access to them. New users require Read access to Accounts. Additionally, four new users require Edit access.
What should an Administrator do to configure access for the new users?
A. Configure a profile to grant Account View access and a Permission Set to grant Account Edit access to specific users.
B. Configure a profile to grant Account Edit access and a Permission Set to restrict Read access to specific users.
C. Configure a sharing rule for Account View access and another sharing rule for Edit access to specific users.
D. Configure a Permission Set to grant Account Edit access to specific users and modify the Standard User profile.
What are two ways to customize basic Salesforce Reports using Lightning Experience? (Choose two.)
A. By adding a chart
B. By adding a filter
C. By adding a Lightning Component
D. By adding links to external pages
At Universal Containers, a user's department determines which fields the user can see and edit on Opportunities. For example, users on the Sales team can edit all fields on the Opportunity, while users on the Support team have read-only access to these fields.
In which location is field-level security controlled for users on these teams?
A. Role
B. Sharing Rules
C. Profile
D. Public Groups
What are two considerations for the Org Recycle Bin? (Choose two.)
A. You can restore reports and dashboards.
B. Deleted records remain in the recycle bin for 15 days.
C. Records are permanently deleted when using the "Delete" button.
D. Records in the Recycle Bin count against your org's storage usage.
Ursa Major Solar has the following environment and requirements:
A new custom object named Regulations is a child of the Account object.
All users need the ability to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?
A. By adding a new custom link for Regulations to the Sales Account Page Layout
B. By adding a new section for Regulations to the Sales Account Page Layout
C. By adding a new related list for Regulations to the Sales Account Page Layout
D. By adding a new action for Regulations to the Sales Account Page Layout
Which two objects can an Administrator customize the Stage Setup Flow? (Choose two.)
A. Leads
B. Opportunities
C. Campaigns
D. Campaign Members
Ursa Major Solar has the following environment and requirements:
Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales
Representative, and Customer Service Representative.
The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once
on the same day.
The Sales Manager wants to report on various customer interactions.
How should the Administrator fulfill these requirements?
A. Log a separate Task, Call, or Activity on the Account.
B. Enter comments into the Notes section on the Account.
C. Log a case on the Account.
D. Post customer interactions in Chatter on the Account.
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