What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?
A. Stop payment to Subcontractor until quality issues are fixed.
B. Stop issuing new PO's to the subcontractor.
C. Change the subcontractor.
D. Make quality assessments and agree on a response plan with the Subcontractor.
Which statement describes BEST the purpose of a Transition plan?
A. The transition plan documents the handover from sales to service execution.
B. The transition plan nominates the Project Manager and describes the Scope of Work.
C. The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
D. The transition plan is used to get management approval for project execution.
The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?
A. Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
B. Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
C. Define Field Operations strategy and directly inform the customer about the changes needed.
D. Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
By which trigger is Accrued Cost transferred to Actual Cost?
A. Subcontractor invoice received.
B. Trouble Ticket/Work Order Closed.
C. Goods Receipt (GR) booked.
D. Trouble Ticket/Work Order issued to subcontractor.
What is the impact to the CBL contingency due to the identification of new operational risks?
A. Reduction of Gross Margin.
B. Change Management process must be triggered.
C. New Cost Baseline must be approved by Revenue Recognition Board.
D. Cost per Site will increase.
What is a typical contractual risk?
A. A new handset from a fairly unknown producer was launched by one of our customer what might cause unexpected signalling or non 3GPP conformance.
B. The wording in the annex of the contract is in contradiction with the main body and might be used by the customer to open up the agreement again to renegotiate conditions.
C. The only and best technical experts with excellent knowledge about the customer network is on sick leave since few days and might not return for several month.
D. The customer might postpone the payment of the issued invoices due to liquidity issues communicated in the press.
When preparing for a major software upgrade what considerations MUST be planned?
A. Time limits to complete the upgrade, required skills, SLA, required HW and required SW.
B. Resources; rollback plan; work instructions; contact details; information to operator.
C. Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.
D. Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.
In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?
A. During disengagement.
B. When the Customer requests quotation for a new scope of work.
C. During project execution and in agreement with CT's strategy towards the Customer.
D. When the total amount of the Changes start to impact the project final Gross Margin.
What are the key activities needed to Analyze Resource Performance?
A. Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
B. Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
C. Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
D. Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation and Fault Resolution.
Which statement is MOST complete in describing the Network Operations Business Manager role in an Outsourced delivery?
A. End to End management of the operated network according to the defined scope.
B. Management of the (G)NOC and Field Maintenance functions within the defined scope.
C. Management of the (G)NOC, Field Maintenance and Optimisation functions.
D. Management of the Resources, 3rd Parties and interfaces to other internal business lines.
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