Peoplecert Peoplecert Certification PC0-001 Questions & Answers

• Question 81:

  Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  A. The service level management

  B. The IT service continuity management

  C. The service catalogue management

  D. The supplier management

  Correct Answer: D

• Question 82:

  The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  A. Data

  B. Information

  C. Knowledge

  D. Governance

  Correct Answer: C

• Question 83:

  Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  A. A service option

  B. A service transition package (STP)

  C. A service design package (SDP)

  D. A service charter

  Correct Answer: C

• Question 84:

  Which of the following would commonly be found in a contract underpinning an IT service?

  1.

  Financial arrangements related to the contract

  2.

  Description of the goods or service provided

  3.

  Responsibilities and dependencies for both parties

  A. 1 and 2 only

  B. 1 and 3 only

  C. 2 and 3 only

  D. All of the above

  Correct Answer: D

• Question 85:

  Service transition contains detailed descriptions of which processes?

  A. Change management, service asset and configuration management, release and deployment management

  B. Change management, capacity management event management, service request management

  C. Service level management, service portfolio management, service asset and configuration management

  D. Service asset and configuration management, release and deployment management, request fulfillment

  Correct Answer: A

• Question 86:

  The consideration of value creation is a principle of which stage of the service lifecycle?

  A. Continual service improvement

  B. Service strategy

  C. Service design

  D. Service transition

  Correct Answer: B

• Question 87:

  Which process is responsible for dealing with complaints, comments, and general enquiries from users?

  A. Service level management

  B. Service portfolio management

  C. Request fulfilment

  D. Demand management

  Correct Answer: C

• Question 88:

  Which one of the following includes four stages called Plan, Do, Check and Act?

  A. The Deming Cycle

  B. The continual service improvement approach

  C. The seven-step improvement process

  D. The service lifecycle

  Correct Answer: A

• Question 89:

  Which of the following are reasons why ITIL is successful?

  1.

  ITIL is vendor neutral

  2.

  It does not prescribe actions

  3.

  ITIL represents best practice

  A. All of the above

  B. 1 and 3 only

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: A

• Question 90:

  Which of the following BEST describes the purpose of access management?

  A. To provide a channel for users to request and receive standard services

  B. Provides the rights for users to be able to use a service or group of services

  C. To prevent problems and resulting Incidents from happening

  D. To detect security events and make sense of them

  Correct Answer: B