An employee reports a network connectivity issue to the helpdesk. Which of the following steps should be taken before escalating the issue?
A. Identify and document the issue, questioning the obvious
B. Attempt to resolve the network issue by rebooting a server
C. Ask the user to remote their machine and wait 15 minutes before calling back
D. Document resolution outcomes and lessons learned
Which of the following would be used to enforce a policy requiring two-factor authentication on certain mobile devices?
A. Username and password
B. Facial recognition and PIN
C. Pattern unlock and password
D. Fingerprint and retina scan
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