When proper protocols are followed, when is it appropriate to contact the software vendor for support related issues?
A. When the problem presents itself
B. After all internal support resources have been involved
C. After logging the issue with the Helpdesk
D. After hospital administration has been alerted
Which of the following HL7 message types are required to communicate results data between the LIS and EMR/EHR systems?
A. OBX
B. ORU
C. A01
D. IN1
An HL7 data interchange between healthcare systems consists of a combination of two message types. Which of the following message types are correct?
A. XML and EDI
B. GIF and TXT
C. PDF and TXT
D. HTML and UML
A clinic uses a real-time interface to connect to a centralized data repository. The data takes several minutes to appear in the repository. Which of the following is MOST likely the cause of this issue?
A. Database connection error
B. Network congestion
C. Software defect
D. HL7 translation error
A new MA is trying to open an image file in a patient's chart. Another application opens instead of the needed image file; however, the correct image opens on every other computer when the same task is done. Which of the following is the MOST likely cause?
A. Invalid mapped drive
B. OS software patch
C. Incorrect URL
D. File association
A monitor is running at a high resolution, but the image is somewhat blurred. Which of the following is the cause of this?
A. The display adapter is displaying a color depth that is 8-bit and not 32-bit.
B. The display adapter is displaying the image over a VGA to DVI splitter.
C. The display adapter is displaying the image using PAL and not NTSC format.
D. The display adapter is displaying a higher resolution than the native resolution of the screen.
A technician is working on an issue at a hospital check-in station. The technician needs to explain what went wrong to the user with patients in the waiting area. How should this be handled?
A. Show the user what went wrong by pulling up another health record of a person that is not in the room.
B. Show the user what went wrong after business hours are over.
C. Show the user what went wrong by mapping out everything on a piece of paper.
D. Show the user what went wrong on the screen in generic terms.
Which of the following ports does the PPTP protocol run on?
A. 10BaseT
B. TCP
C. OSI
D. UDP
A medical practice is setting up a new MFD in an office to centralize faxing and scanning. In order to facilitate inbound paperless communication, which of the following needs to be set up?
A. Scan to file
B. Print to file
C. Fax to file
D. Fax baud rate
A physician needs to set up a personal area network (PAN) to send data between several devices.
Which of the following connections should be set up to make this possible?
A. Bluetooth
B. 802.1x
C. 802.11b
D. USB
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