EXIN EXIN Inc Certification EX0-103 Questions & Answers

• Question 111:

  When a new service is being planned, Service Level Management needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management require input?

  A. Availability Management

  B. Capacity Management

  C. Financial Management for IT Services

  D. IT Service Continuity Management

  Correct Answer: B

• Question 112:

  Which of the following is Problem Management primarily concerned with?

  A. Looking at Security Plans

  B. Looking at the cause of Incidents

  C. Looking at the Change Plan

  D. Looking at the Release Strategy

  Correct Answer: B

• Question 113:

  What is the objective of a Management System?

  A. To define, agree, record and manage levels of services

  B. To ensure that Key Performance Indicators (KPIs) are defined for all IT services

  C. To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality

  D. To provide the policies and the framework that is needed for the effective management and implementation of all IT services

  Correct Answer: D

• Question 114:

  Which of the aspects listed below is included in ISO/IEC 20000?

  A. Customer communication

  B. Employee motivation

  C. Social responsibility

  D. Standard products

  Correct Answer: A

• Question 115:

  Which of the following tasks is assigned to each process manager?

  A. Channeling data to Problem Management

  B. Ensuring the process is running effectively and efficiently

  C. Following up on Incidents

  D. Setting up Service Level Agreements with the users

  Correct Answer: B

• Question 116:

  Which of the following must be included within the Service Management plan?

  A. Configuration Item (CI) type

  B. Information security controls

  C. Return to normal working

  D. Tools as appropriate to support the processes

  Correct Answer: D