EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 81:

  Which of the following common activities is owned by the Infrastructure Role Cluster?

  A. Backup planning

  B. Data center server physical placement and management

  C. Facilities management

  D. Release implementation

  Correct Answer: B

• Question 82:

  In what way does Capacity Management contribute to improving IT Service Management?

  A. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service

  B. By preventing interruptions to IT services as well as recovering services after an interruption occurs

  C. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)

  D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them

  Correct Answer: D

• Question 83:

  According to the MOF guidance, which of the following is a key requirement for planning Service Solutions?

  A. A managed IT environment

  B. A milestone-driven implementation process

  C. Proactive Risk Management

  D. Understanding of the business and the operational requirements

  Correct Answer: D

• Question 84:

  Which of the following is a type of risks list used by the MOF Risk Management Discipline?

  A. High impact Risks List

  B. Retired Risks List

  C. Security Risks List

  D. Solved Risks List

  Correct Answer: B

• Question 85:

  Within the Tracking and Reporting step of the Risk Management Discipline, what is the purpose of a stakeholder or service status report?

  A. To communicate the effectiveness of IT Operations with regard to risks

  B. To communicate the overall risk to the service

  C. To involve the stakeholder in the Risk Management Discipline

  D. To receive approval for a request for change on security

  Correct Answer: B

• Question 86:

  Of which Service Management Function is assessing whether or not a system should be decommissioned an activity?

  A. Change Management

  B. Financial Management

  C. IT Service Continuity Management

  D. Service Level Management

  Correct Answer: B

• Question 87:

  Which of the following is one of the questions that IT operations should consider when formulating risk action plans?

  A. Do the operations staff buy an information system to prevent a risk from occurring?

  B. Do the operations staff delegate the identification of a risk?

  C. Do the operations staff develop an information system to prevent a risk from occurring?

  D. Do the operations staff know enough about the risk?

  Correct Answer: D

• Question 88:

  To which Quadrant of the Process Model does the Infrastructure Role Cluster predominantly align?

  A. Changing

  B. Operating

  C. Optimizing

  D. Supporting

  Correct Answer: C

• Question 89:

  Which of the following Service Management Functions (SMFs) belongs to the Operating Quadrant?

  A. Infrastructure Engineering

  B. Service Desk

  C. Service Monitoring and Control

  D. Workforce Management

  Correct Answer: C

• Question 90:

  To which Service Management Functions does the Risk Management Discipline apply?

  A. To all Service Management Functions

  B. To IT Service Continuity Management and Availability Management

  C. To IT Service Continuity Management and Change Management

  D. To IT Service Continuity Management and Security Management

  Correct Answer: A