EXIN EXIN Inc Certification EX0-101 Questions & Answers

• Question 21:

  Which processes are responsible for the regular review of underpinning contracts?

  A. Supplier management and service level management

  B. Supplier management and change management

  C. Availability management and service level management

  D. Supplier management and availability management

  Correct Answer: A

• Question 22:

  Which one of the following functions would be responsible for the management of a data centre?

  A. Technical management

  B. Service desk

  C. Application management

  D. Facilities management

  Correct Answer: D

• Question 23:

  Which process is responsible for sourcing and delivering components of requested standard services?

  A. Request fulfillment

  B. Service portfolio management

  C. Service desk

  D. IT finance

  Correct Answer: A

• Question 24:

  Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

  A. Service level management

  B. Change management

  C. Incident management

  D. Service asset and configuration management

  Correct Answer: D

• Question 25:

  Which one of the following is NOT a valid purpose or objective of problem management?

  A. To prevent problems and resultant incidents

  B. To manage problems throughout their lifecycle

  C. To restore service to a user

  D. To eliminate recurring incidents

  Correct Answer: C

• Question 26:

  Which one of the following activities is NOT part of the Deming Cycle?

  A. Act

  B. Plan

  C. Do

  D. Co-ordinate

  Correct Answer: D

• Question 27:

  Which one of the following is NOT an aim of the change management process?

  A. To ensure the impact of changes are understood

  B. To ensure that changes are recorded and evaluated

  C. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

  D. To deliver and manage IT services at agreed levels to business users

  Correct Answer: D

• Question 28:

  Which process is responsible for providing the rights to use an IT service?

  A. Incident management

  B. Access management

  C. Change management

  D. Request fulfillment

  Correct Answer: B

• Question 29:

  Which of the following service desk organizational structures are described in service operation?

  1.

  Local service desk

  2.

  Virtual service desk

  3.

  IT help desk

  4.

  Follow the sun

  A. 1, 2 and 4 only

  B. 2, 3 and 4 only

  C. 1, 3 and 4 only

  D. 1, 2 and 3 only

  Correct Answer: A

• Question 30:

  A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

  A. Be accountable for the outcome of an activity

  B. Perform an activity

  C. Be kept up-to-date on the progress of an activity

  D. Manage an activity

  Correct Answer: C