Where do you find the declaration of global data objects in an ABAP program? (Choose two)
A. Anywhere in the program.
B. At the beginning of any processing block.
C. At the beginning of a report program.
D. In the program's Top-Include.
Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
A. Integration
B. Integrity
C. Integral
D. Integer
How can you access the ABAP Development Workbench? (Choose two)
A. Enter transaction code SE80
B. Enter transaction code ABAP_WORKBENCH
C. Enter transaction code WORKBENCH
D. Choose Tools,ABAP Development Workbench in the SAP Easy Access Menu
You have decided to forward a message to the next support level. What should you include in the message? (Choose two)
A. All information you have - except User and Password.
B. The steps which you performed to reproduce the issue.
C. Username and password in your internal message notice.
D. Only your known SAP notes.
How can you use your customer's system data for an SAP Note Search? (Choose three)
A. Add the customer's system ID to the search terms.
B. Copy and paste the configuration information into the 'Validity' section of the Note Search.
C. Select the customer's product version in the 'Validity' section of the Note Search.
D. Select the customer's software components in the 'Validity' section of the Note Search.
Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?
A. Call the transaction BP and open the business partner of type Organization.
B. Call the transaction SPRO.
C. Call the transaction BUSINESS_HOURS.
D. Call the transaction BUS_HOU.
What is included in Enterprise Support? (Choose two)
A. Implementation Roadmap
B. SAP Support Organization
C. Mission Critical Support
D. Global Support Backbone
You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
A. Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
B. Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
C. Send notes to customer without being sure that they will help.
D. Try to guess what the customer 'might' want to have.
What is the function of the F1 key? (Choose two)
A. Display an explanation of a field's uses.
B. Display a list of possible input values.
C. End the session you are in.
D. Display detailed technical information on a field.
Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)
A. Within the transaction for message processing.
B. Only a customer can create a message.
C. The message processor has to call SE80.
D. Call transaction CRMD_ORDER.
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