Which of the following are applications of the root cause analysis of SAP Solution Manager? (Choose two)
A. Safe remote access
B. Performance measurement
C. Batch job planning
D. Report development
What does each trace in the SQL trace correspond to?
A. Exactly one ABAP statement
B. Exactly one Open SQL statement
C. Exactly one Native SQL statement
D. Exactly one execution step of a statement at database level
Which of the following objects can be tested on their own without using the whole context of a program or transaction? (Choose two)
A. Forms
B. Function modules
C. Screens
D. Authorization object
What are the main steps when you accept a priority 1 message? (Choose two)
A. Call the customer within the Initial Reaction Time (IRT).
B. Document every activity in the message.
C. Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
D. Clarify the issue by phone to avoid additional effort in processing the message.
What does Initial Reaction Time (IRT) mean for SAP? (Choose two)
A. SAP will give a qualified response within a defined time.
B. The time taken to respond to priority 1 (very high) messages.
C. The time a computer needs to get ready for work.
D. The time needed to display report data when running the report for the first time.
Which information will you find in the system log? (Choose two)
A. ABAP runtime errors
B. Database errors
C. Database locks
D. Error messages of application programs
What are the characteristics of a perfect customer message? (Choose two)
A. The message refers to only one problem.
B. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
C. The reporter has selected the correct SAP support center.
D. The problem description is a summary.
What can the processor use in the Service Desk for message processing? (Choose two)
A. Incident Management Work Center
B. CRM_DNO_MONITOR transaction within SAP GUI
C. Transaction INCMAN
D. Business Process Monitoring Work Center
Which tools are suitable for analyzing a BATCH INPUT? (Choose two)
A. Batch Input Monitor (SM35)
B. System Debugging
C. Update Debugging
D. ABAP trace
During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)
A. Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
B. Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
C. Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
D. Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.
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